It may appear innocent, but ‘thank you’ is more than just a kind word: When an employer gives recognition to his staff, it can not only make a big difference in the workers’ welfare, but can also improve on the organization’s innovative capacities.
Although managers are generally quick in thanking their employees for their efforts or congratulating them when their results are good, they tend to forget that employees need to be recognized for what they are, for what is unique about them.
“Tell the employee that you recognize that what they bring to the team is particularly important and that it helps with the company’s development,” says Francois Héon, organizational psychologist and leadership development consultant. “We need leaders to develop this notion and be attentive to people even though we live in a time when it is especially necessary to go fast.”
An effort that is more necessary than ever considering many of Quebec’s industries are experiencing talent shortages. “If the employee doesn’t feel appreciated, they may just leave,” states Héon.
Undeniable advantages
Expressing daily gratitude towards employees makes them feel valued and strengthens their self-confidence. “It also gives them a sense of responsibility, while a climate of fear and judgment causes dependence," says Héon.
Feeling recognized also allows employees to give their work more meaning, a feeling that cannot be filled with monetary compensation only.
“Salary meets certain requirements, but will not necessarily be a source of long-term satisfaction,” states Héon.
Another element to consider: A leader who knows how to show his gratitude serves as an example for other members of the company and encourages them to do the same amongst themselves. “This can cause a domino effect, considering the boss is an authoritative figure,” says the expert.
In addition to helping workers feel better, creating a culture of recognition within an organization fosters creativity and innovation. “When you know you are appreciated, you aren’t afraid to take risks or express crazy ideas, ideas which can ultimately be brilliant ones,” he says.
How to do so?
Showing your gratitude to an employee goes beyond the simple fact of saying thank you. Recognition must be concrete and specific. Expressions like “Your rigor and ability to solve technical problems have been instrumental in the project’s success” are preferred over a simple “thank you, you were good.” Authenticity in the expression of gratitude is imperative. “Otherwise, the person will feel it and it will create distrust,” states Héon.
Not everyone reacts the same way to an employer saying thank you. “People do not have the same needs for recognition,” he says. “While it may bring a lot of satisfaction to some, others will respond by saying that all they did was their job.” But this shouldn’t stop a manager from being more grateful to employees. “Just like a gift, it is up to the person to decide how it is received,” says Héon.