You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
As Manager, Group Disability, you will be responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team. Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients.
What will you do?
Performance management assessments for direct reports
Development and growth of team
Recruiting and resolution of employee performance issues
Quality assurance and achievement of service standards and monthly targets
Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business
Foster a strong relationship with Business Development to support proactive client management for assigned clients
Own risks associated within scope of responsibility in group disability and develop, implement, maintain and monitor sufficient internal controls
Oversees for the completion of all Sun Life risk and compliance requirements related to Group Disability (e.g. Internal and External Audits relating to processes, Business Continuity risk management, etc.)
What do you need to succeed:
Infectiously positive attitude with a drive to succeed and a commitment to quality service
Excellent listening, analytical, organizational and critical thinking skills
Outstanding communication skills including the ability to deliver difficult news in a tactful and sensitive manner
Ability to deal with stressful situations
Adaptability, flexibility and strong decision making skills
Demonstrated ability to lead through change with empathy
Excellent customer service skills
Ability to speak to trends, stats, report cards on clients' disability experience
Good presentation skills
Knowledge and work experience in group insurance with disability focus
Minimum of 5 years leadership experience
Assets: A bachelor's degree or equivalent business experience
Reasons why you should join us under the sun:
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives. • A caring, supportive, and inclusive culture • A collaborative and interactive team environment
The opportunity to move along a variety of career paths with amazing networking potential
An environment of continuous learning, development, and improvement
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
78,000/78 000 - 128,000/128 000Job Category:
Claims - Life & DisabilityPosting End Date:
10/11/2024