Manager, Workforce - YYC

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 03/25/2025

Posting Close Date: 04/08/2025 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program.

Overview:

The Workforce Manager is responsible for leading and optimizing workforce planning, scheduling, and resource allocation within the airline's Technical Operations group. This role ensures that the right talent is deployed efficiently to support operational goals, maintain compliance with regulatory requirements, and drive workplace productivity.

The Workforce Manager leads a team of workforce advisors and coordinators, fostering a high-performance culture and ensuring effective workforce planning processes.

The Workforce Manager collaborates with senior leadership, maintenance teams, and cross-functional stakeholders to align workforce strategies with business needs.

Responsibilities:

Strategic Workforce Planning & Execution

• Develop and implement workforce planning strategies to optimize staffing levels, meet operational demand, and ensure efficiency across maintenance and technical operations in accordance with the Canada Labour Code, AMFA Collective Agreement, company polices, and federal aviation regulations.
• Analyze historic trends, operational forecasts, and real-time data to make proactive workforce adjustments.

Leadership & Team Management

• Lead, mentor, and develop a team of workforce advisors and coordinators, ensuring a high level of performance and engagement.
• Establish clear goals, expectations, and professional development opportunities for team members.
• Partner with Technical Operations leadership, People Relations, and Labour Relations to develop workforce solutions that support operational excellence.
• Act as a key advisor to senior leadership on workforce planning, productivity, and resource utilization.
• Foster a culture of collaboration, continuous improvement, and accountability within the workforce management team.
• Oversee/approve all travel, per diems, and other costs associated with employee work group travel for training and /or work coverage.

Operational Workforce Management

• Oversee shift scheduling, staffing models, and resource allocation to ensure alignment with maintenance demands and flight schedules.
• Monitor workforce utilization and implement continuous improvement initiatives to enhance efficiency.
• Develop contingency plans for workforce disruptions due to weather, operational delays or unforeseen challenges.
• Manage vendor invoices as required in conjunction with accounts payable.
• Responsible for signing Authority for Airport Authority.

Technology & Process Improvement

• Leverage workforce management tools and technology to streamline scheduling and resource allocation.
• Identify and implement best practices for workforce optimization, automation, and efficiency improvements.
• Drive innovation in workforce analytics and reporting to support strategic decision-making.

Compliance & Risk Management

• Ensure adherence to aviation safety standards, regulatory requirements, and company policies in workforce management practices.
• Collaborate with People Relations and labour relations to ensure compliance with labour agreements and workforce policies.
• Proactively assess risks related to workforce availability, training, and certification requirements.
• Aids in project work and any other duties as assigned.

Qualifications:

• Minimum of 4 years of experience in workforce planning, operations management, or a related field, preferably in aviation or technical operations.
• 3+ years of demonstrated leadership experience with a track record of managing teams and driving organizational change.
• Deep understanding of workforce planning methodologies, scheduling optimization, and labour forecasting.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent communication and collaboration skills, with experience engaging senior leadership and cross-functional teams.
• High degree of diplomacy and good judgment, along with the ability to maintain confidentiality.
• Strong ability to assess situations quickly and make strategic decisions in a fast-paced, high-stakes environment.
• Proficiency in workforce management software, scheduling systems, and data analytics tools, including TRAX/EMRO, JDE, Sabre, and Kronos.
• Knowledge of CARs, labour laws, and technical operations in the airline industry is preferred.
• Some travel may be required to support any remote tech ops employees (workforce coordinators, managers, production employees) and to attend meetings.

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The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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