WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a People & Culture Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our People & Culture team. Are you ready to be our Director, People & Culture and make an impact in our community?

ABOUT THE ROLE

Reporting to the Co-Chief Executive Officer, the Director, People & Culture is a key member of the Leadership Team, overseeing the staff of multiple departments and their particular scope of responsibility at Bissell Centre.

This individual is responsible for overseeing the day-to-day operations of several of Bissell Centre's People & Culture and Payroll departments. The position, in collaboration with the Co- Chief Executive Officer, is responsible for department grants, outputs, outcomes, financials, evaluation and portfolio development. The Director works collaboratively with other agency directors, managers, agency staff and community organizations to develop and nurture linkages in order to facilitate the achievement of Bissell Centre's mandates.

WHAT IS THE ROLE

Duties and Responsibilities

Departmental Accountabilities

• Ensure adherence to agency's mission, vision, philosophy, values and objectives.
• Ensure submission of all monthly, quarterly and annual reports inclusive of outputs, outcomes, program highlights, stories and quality improvement initiatives
• Following all procedures necessary around the creation and modification of program procedures.
• Monitor implementation of logic models/framework and the achievement of outputs and outcomes
• Monitor compliance with legal, regulatory, contractual, standards of care and applicable accreditation requirements
• Ensure service user, stakeholder and community input as required.
• Facilitate inter-departmental coordination and collaboration.
• Work collaboratively with the managers to ensure overall operational efficiencies and best practices.
• Creating/Modifying/Dissolving departmental procedures in line with Bissell Centre policies.
• Proposing policy changes in collaboration with Director, People & Culture.

Human Resource Accountabilities

• Work collaboratively with the managers and Facilities to ensure proper maintenance and safety of all program areas.
• Recruitment, hiring, orientation, training and day-to-day supervision of direct-report staff
• Performance management and progressive discipline of staff team per Human Resources policies and procedures. In consultation with Human Resources, may recommend termination of staff in their portfolio subject to Officer approval.
• Facilitate regular communication channels to managers and teams to inspire, plan and direct.
• Implement regular meetings with all direct reports to ensure they meet their targeted goals, program delivery and submission of reports within the set timeframe and guideline
• In collaboration with Human Resources, provide guidance and support to managers in areas of recruitment, orientation, training, performance management and employee relations
• Approve and monitor staff timesheets, overtime, health maintenance and vacation balances.
• Approve vacation and protected leaves.
• Complete and/or supervise probationary appraisals of new direct reports.
• Complete annual developmental appraisals of direct reports including training, mentorship and professional development opportunities.
• Ensure documentation and follow-up (reporting, debriefs, training, etc.) is completed for all Critical Incidents
• Attend Management Team meetings on a rotating quarterly basis to engage with managers, address organizational issues and collaborate on organizational initiatives.
• Ensure adherence to Bissell Centre policies and development and/or revision of departmental procedures to align with policies.
• Creating new positions and/or job description changes in collaboration with Finance and Human Resources per departmental needs and budget.
• Coverage of Manager job duties as required for vacation, illness and other absence.
• Approval of budgeted professional development in accordance with HR policies and employee development appraisal goals.

Strategic Advocacy (External Stakeholder Engagement)

• Represent Bissell Centre (and all of its priorities) in person, online and in writing with external stakeholders including, but not limited to:
  • Preparing and delivering presentations
  • Representing Bissell's messaging to media
  • Engaging the community as a good neighbour and to build buy in
• Development of marketing and communications content utilizing Bissell templates in partnership with Marketing & Communications.
• Ensure that brand consistency is upheld at Bissell Centre through adherence to standardized templates, key messages, and brand guidelines.
• In partnership with Resource Development and in alignment with the organization's contract and grant management processes:
  • Explore new avenues for partnership and funding,
  • Participation in negotiation of funding agreements
  • Creation and maintenance of funding reporting requirements
• Participate in relationship management with key donors, funders, partners and other external stakeholders.
• Generate alignment between internal practices, data collection, and external communications.
• Seek out, secure, and manage funding streams from diverse sources.

Financial

• In collaboration with the Co-CEO, managers and Finance, develop, implement and monitor annual program budgets.
• In collaboration with managers, Resource Development and Finance, implement strategies for increasing financial stability and sustainability of programs and services.
• Monitor, approve and submit receipts for expenditures.
• Ensure departments meet their financial targets and plans as laid out in their budget.
• Creating/Modifying/Ending memorandums of understanding, funding agreements, reports and budgeted contracts below $5000 and less than 12 months in length.
• Signing authority and responsibility for organizational cheques and electronic payments after probationary period and training has been completed.

General and Administrative

• Attendance at and participation in organizational events including but not limited to the Annual General Meeting, Bissell Staff Gala, fundraising events (Coldest Night of the Year) as well as portfolio specific events.
• Perform other duties as required.

WHAT YOU BRING TO THE ROLE

Qualifications & Commitment to Values

Formal Education and Experience

• University Degree in a related field
• CPHR designation
• Degree and a minimum of 3 years experience in a senior management role. An equivalent combination of training and experience may be considered.
• Experience in a similar position in human resources management, development, and evaluation and supervisory skills.
• Strong written and verbal communication skills; and
• Ability to self-manage, assign and supervise accounting tasks, and work in a collaborative environment.

Working Conditions

Flexibility of the working week is inherent in this position as the workload fluctuates. Flexibility to work a combination of weekdays and weekends is required.

Ability to participate in organizational wide Community Safety Walks in the neighbourhood of the home office with daily interactions with participants and community members served.

Guiding Competencies

The Director, People & Culture should demonstrate strong competency in the following:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission, vision, and core values of Bissell Centre.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Leadership and Management Skills: Has strong leadership and management skills; clear ability to think, plan, and act strategically; is a team leader and a team player; leads by example; able to empower employees to achieve their best.
• Change Management Skills: Personal capacity to adapt to change, lead competently through change, and make strategic adjustments to address changing needs.

Screening Requirements

• Police Information & Vulnerable Sector Check
• Child Welfare Intervention Check
• COVID-19 Vaccination confirmation, with exception due to established exemptions.
• Drivers Abstract

Training Requirements

• Conflict Into Calm Training
• Internal Indigenous Training Course
• First Aid certificate meeting at a minimum CSA Standard Z1210-17 First Aid Certification
• Maintenance of CPHR Designation

The above listed training requirements must be completed within the first three months of employment. Other training requirements may be identified during employment and must be completed as directed.

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to: ltraynor@bissellcentre.org.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre's response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.