Team Lead, shop At Nait
In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careers
Please Note: This is a temporary position ending on or before June, 2026 with the possibility of extension.
Please note: This schedule does include Tuesday evenings and Saturdays (evening and weekend days are subject to change).
The shop AT NAIT Lead is a key leader within the bookstore team. Your time will be spent leading not only the front of house team but also supporting the bookstore back of house operations. This role provides daily direction to customer experience staff and warehouse staff, ensuring that policies and procedures are adhered to, and that goods and services move through our warehouse in a timely manner. This is a very collaborative role in a team environment. This role also ensures that digital support is consistent for all our customers.
This position plays a pivotal role in staff coaching, training and success. The Team Lead also addresses questions and concerns while actively engaging with and supporting the store's overall customer environment. This is done while providing oversight for the activity and organization of the stock area replenishment in our fast-paced retail environment. The position is expected to work on a shift basis to support business needs, including evenings and weekends, and is expected to represent NAIT in a positive, professional manner towards reaching strategic institutional goals. If you have a passion for leadership, are motivated to offer exemplary service, love interacting with people, pride yourself on your ability to retain information, value teamwork, and appreciate a job well done, then we welcome your application!
Key Responsibilities:
Serve as a role model while providing daily direction to team members (front and back of house) regarding tasks needing to be completed, ensuring work is finished in a timely, accurate manner, with a positive attitude
Be a Leader in loss prevention while training, inspiring and coaching team members
Leading area team to ensure timeliness, accuracy and adherence to policies and procedures and key metrics such as labour or inventory adjustment costs
Lead the customer experience team in assisting our customers with resolving digital integration issues
Be flexible to pivot and anticipate business needs while augmenting our service model as required based on operational needs
Provide feedback to Managers and Supervisors regarding successful and concerning staff performance
Support staff scheduling and the monitoring of labour costs
Perform functions that support the customer experience, including actively engage customers, process sales, resolve customer concerns, exhibit strong product knowledge, uphold a welcoming store environment, support inventory management, and maintain excellent knowledge of the NAIT community and its resources
Oversee inventory management to ensure proper stock rotation and reduce redundancies
Provide direction and support for the warehouse team with daily/weekly workload where needed
Actively promote non-academic product lines, such as apparel and giftware
Oversee and complete administrative duties, including processing packing slips, maintaining inventory records, addressing discrepancies, and ensuring accuracy of invoices to purchase orders, meeting audit standards is key
Support our processes for receiving, counting, and merchandising product
Skills & Abilities:
Strong communication, teamwork, conflict resolution, and interpersonal skills are needed to support a large team and a high level of customer interactions
Ability to travel timely and reliably to NAIT's satellite campuses, as required (license an asset)
A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management System
Ability to lift boxes of product up to 50 lbs., plus stand/walk for a majority of each shift
Qualifications:
Completion of grade 12 or equivalent combination of education & experience
Related certificate
Experience in retail or customer service environment including supervisory experience
Customer service-related training courses
Supervisory training courses
Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).
Remuneration: $41,486.38 - $51,603.24 annually, plus a comprehensive benefits package. (Classification - Customer Service Rep ll).
This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT
We are proud to have been named one of Alberta's Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.
People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.
NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.
NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.
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