People & Culture Coordinator, Jasper

The People & Culture (P&C) Coordinator plays a key role in enhancing employee engagement and experience across Pursuit's seven hotels in Jasper, the Jasper SkyTram, Columbia Icefield and Maligne Valley. Reporting to the People & Culture Manager in Jasper, this position is essential to the onboarding process and serves as a primary point of contact for all team members.

The ideal candidate is a highly organized and adaptable professional with a positive attitude, strong public speaking skills, and the ability to manage multiple competing responsibilities effectively. This role collaborates closely with the Banff Jasper Collection People & Culture team, Talent Team, and operational management to create a welcoming and supportive work environment.

This is a full-time, year-round position beginning March 3.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Onboarding & Employee Support:
  
  • Lead and facilitate weekly new hire orientation sessions including schedule creation, space bookings, and attendance tracking.
  • Assist new employees with new-hire onboarding, including responding to inquiries related to tax forms, SINs, and employment verification.
  • Answer questions related to benefits, perks, uniforms, housing, and more.
  • Connect employees with local resources, bus travel bookings, and respond to general inquiries and concerns related to working and living in the Rockies within a timely manner
• Pre-Arrival Communications:
  
  • Create and distribute a series of new hire newsletters.
  • Organize and facilitate a series of live Q&A town hall sessions via Teams.
  • Send welcome emails to all new team members 10-14 days before their arrival in Jasper.
• Administrative Support:
  
  • Process purge requests for terminated team members
  • Assist the Health & Safety team with WCB reporting as needed
  • Produce employment confirmation letters for active and terminated employees
  • Create engraved nametags for Front Desk and Maintenance staff across the Jasper properties
  • Develop team communications for event promotions, volunteer opportunities, and P&C updates. Collaborate on newsletters, create posters and social media posts.
• Employee Engagement & Experience:
  
  • Develop a rolling calendar of events for the full Jasper team that are exciting and meaningful.
  • Collaborating with the operations leaders, manage all aspects of event coordination from budgeting, organizing, promoting, executing, and gathering feedback.
  • Manage staff Facebook pages, sharing local events, resources, and company updates.
  • Administrate staff recognition initiatives, such as Peak Awards organization and distribution.
  • Administer attraction and transportation bookings for staff, friends, and family according to policies.
  • Manage the employee corporate ski pass program and season pass program annually.
  • Key administrator of the Jasper lodging business and employee post office boxes, including collecting and distributing mail.
• People Operations & Policy Support:
  
  • Collaborating with the P&C leadership team, administer employee change requests (transfers, wage adjustments, promotions, etc.) Create offer letters and transfer letters where required.
  • Assist the P&C leadership team by providing support to leaders on employee coaching in accordance with policies, procedures, and employment law where required.
  • Foster strong relationships with local operations leaders, providing guidance on P&C policies and procedures.
  • Collaborate with the wider team including marketing, benefits, payroll for projects.
  • Collaborate with the seasonal business operator's Employee Experience Coordinators on projects to ensure consistent employee experience

• Human Resources/People & Culture experience (an asset).
• Ability to work independently and take initiative.
• Proficient in Word, Excel, PowerPoint, Outlook, and experience with HRIS.
• Strong organizational skills, with the ability to prioritize tasks in a fast-paced environment with competing priorities and deadlines.
• Energetic, positive, self-motivated, and passionate about creating meaningful employee experiences.
• Confident public speaker.
• Excellent collaboration and teamwork skills.
• Valid drivers license and clean abstract.
• Discretion and professionalism in handling confidential information.
• Exceptional written and verbal communication skills.
• Willingness to learn and develop within the role.
• Administrative experience (an asset).
• Canva/graphic design skills (an asset)

• Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You'll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.