Manager, Volunteer Resources

1. Participates in the strategic planning process related to the broader organization and/or program specific areas of responsibility.
2. Develops, implements, manages and evaluates Volunteer Resources program policies, procedures and standards of service for volunteers; ensures consistency with regional and community objectives, operational standards and established standards of practice and accreditation bodies.
3. Manages Volunteer Resources by planning volunteer programs and resources in accordance with professional standards, performance expectations and current legislated/contractual obligations; recruitment of volunteers to match organizational needs, orientation and training on the role of volunteers to both volunteers and others in the organization; supervises and completes performance evaluations on volunteers and other designated staff as required.
4. Schedules and assigns volunteers to provide meaningful opportunities for volunteers to utilize their skills, time and personal motivations and to reflect the needs of the organization; prepares volunteer role descriptions; authorizes reassignment of volunteers.
5. Develops and implements marketing and recruitment campaigns to attract a wide range of volunteers.
6. Promotes and/or provides for co-operative working relationships and labour relations.
7. Acts as a resource to care teams and provides consultative advice regarding volunteerism to other health care practitioners as required.
8. Develops the annual operating budget for the Volunteer Resources program; monitors activities and ensures expenditures are within approved budget; identifies efficiencies and promotes optimal use of resources, making recommendations for current and future program and resource adjustments.
9. Participates in the development, implementation and negotiation of essential service contingency plans.
10. Provides leadership in operationalizing Fraser Health's quality framework in Volunteer Resources; identifies risks and develops, reviews and utilizes outcome measurements in collaboration with the Director and service providers to promote continual improvements in use of volunteer management practice in patient, resident and client care.
11. Ensures that professional practice and standards are maintained within assigned resources/programs.
12. Acts as an advocate for patients, residents, clients and families, and the role of volunteerism. Responds to issues in the program to internal and external stakeholders and agencies; takes a lead role in coordinating a complaint review/audit process to address concerns regarding volunteer processes.
13. Establishes and maintains an effective working relationship and ongoing communications with staff, other departments, the Auxiliary, union representatives and community agencies used as resources to facilitate Volunteer Resources in healthcare.
14. Participates on assigned internal, regional and external committees; chairs and/or leads discussion as requested. Prepares status reports to update the Director and/or develops recommendations on follow up action to be taken; implements approved recommendations for Volunteer Resources.
15. Participates in the development and maintenance of administrative information and ensures the Director is informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications

Education and Experience

Baccalaureate degree in Social Sciences, Education or Health related field plus completion of a certificate program in volunteer management from a recognized community college program supplemented by five (5) to seven (7) years' recent, related experience including two (2) years in a management role or leadership role or an equivalent combination of education, training and experience.

Current membership with the Volunteer Management Professionals of Canada (VMPC).

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated ability to develop, implement and evaluate volunteer programs and services within a large organization.
• Demonstrated ability to train, develop and supervise volunteers and other designated staff as required.
• Knowledge of issues related to diversity and cultural sensitivity.
• Demonstrated ability to use office related technology and resources.
• Demonstrated ability to develop and maintain effective working relationships with others both within and outside of the organization.
• Demonstrated ability to provide progressive and innovative approaches to resource delivery and program issues.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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