HR Advisor (Langley Collaboration Centre)

We are currently seeking a HR Advisor to join our team.

The HR Advisor provides second-tier support to clients of the HR Service Centre, working within a service escalation process. This role provides advice and support to clients on HR policies, processes, practices and delivers on a wide range of HR services and advisory support to the organization, across all disciplines; and providing support with departmental projects and initiatives.

Here's what would be included as a part of your typical day

1. Service Delivery: Provides quality and timely advisory services and solutions within the HR Service Centre to second-tier inquiries, and involvement in some first-tier support, serving as the primary escalation contact. Coaches and advises leaders on organizational policy, practices, and HR inquiries. Collaborates with functional experts within HR team to provide advice and guidance to clients. Collaborates with and supports other HR functional areas to ensure alignment and consistency of service delivery across the department. Updates various documents and creates new content and documentation to support employee self-serve and to keep the HR knowledge centre current and relevant.
2. Client Relationships: Maintains a strong understanding of First West's business lines and stays current on external HR related trends, legislation and best practices. Conducts site visits and attends business unit meetings as appropriate to develop relationships, provide information, and maintain understanding of business, culture and climate. Maintains compliance with all audit and risk management requirements. Supports and assists in the implementation of organizational change.
3. HR Reports: Prepares ad-hoc employee data and reports to support workforce analysis and planning. Analyzes relevant HR metrics and their relationship to business performance. Follows up on trends and initiates changes in the HRSC to optimize business performance.
4. Continuous Improvement: Seeks opportunities to optimize technology, improve work flow and processes and create more employee self-service opportunities and make recommendations for improvement through technology and business process optimization.
5. HR Projects: Leads, supports and delivers assigned projects and initiatives, as assigned. Collaborates with other HR functional areas as required.

Required Skills, Experience & Qualifications

• Diploma in related field required
• Bachelors degree and CHRP designation preferred
• 3 years of progressive experience in an HR role
• Preferred experience:
  • HR Generalist
  • HR systems and/or service management systems
  • Working at a financial institution
• Intermediate skills with computer software applications, e.g. MS Office
• Comprehensive understanding of BC Employment Standards and labour laws
• Proven understanding of HR processes, policies and proceduresX
• Developed skills in customer service, facilitation and relationship management
• Demonstrated experience in problem and conflict resolution
• Demonstrated ability to diplomatically resolve complex employee issues, using sound judgement, decision-making and critical thinking
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.