Injury Management Coordinator

Are you dedicated to ensuring a safe and compliant work environment, managing and coordinating injury claims, implementing effective injury prevention strategies, and supporting the overall health and safety of employees? Are you passionate about providing Peace of Mind to your client group? Are you looking to be a part of a growing team and company?

The Universal Group, recognized as one of Canada's best-managed companies in 2023, has an exciting opportunity for an Injury Management Coordinator to join our Occupational Health & Safety Team. The Injury Management Coordinator (IMC) is responsible for the administration and management of workers' compensation claims (British Columbia, Ontario) and for the planning, coordination, and implementation of return-to-work (RTW) plans, accommodations and other disability management strategies to reduce the impact of work-related injuries. The IMC will act as a subject matter expert to support the day-to-day operations of the Injured Worker Engagement Program and claim management within the Health & Safety Department, providing input into the program and applying best practices.

What you will be responsible for:

Claims Management

• Process, manage and monitor workers' compensation claims.
• Communicate with Workers Compensation Board (BC, ONT) adjudicators and case managers on claims related matters.
• Provide any requested information to the Workers Compensation Board in connection to employees' claim or their return-to-work.
• Evaluate and ascertain the legitimacy of claims through the application of Board policies.

Disability Management

• Provide guidance and support to injured team members.
• Coordinate all aspects of the return-to-work/disability management process.

Administration

• Monitor, track and report injury related data and costs impacts.
• Regularly review and update records to reflect current status and actions taken.
• Maintain accurate and complete records of all claims and disability management cases and databases. Ensuring the integrity and accuracy of all information entered.
• Produce monthly statistical information and report them to necessary parties.
• Review claims costs, rate and premium statements for accuracy.

Training and Education

• Educate managers on Universal Group's injury management policies and procedures.
• Provide training, support, and guidance to different stakeholders on how to carry out their injury management responsibilities.
• Educate workers, supervisors and managers on their legal obligations as it relates to Occupational Health and Safety legislation.

Special Requirements

• Assistance in investigations (On call).

What you get from us:

• Extended healthcare benefits available after probation.
• Opportunity to work for a large, growing company with room for promotion.
• An RRSP matching plan.
• 3 weeks of paid vacation.
• Competitive compensation package.

What we need from you:

• Disability management diploma or certificate OR Two (2) years of recent, relevant progressive experience in disability management or claims management.
• Experience in managing workplace accommodations.
• Knowledgeable in Legislation and collective agreements.
• Proficiency in MS suite and Google Workspace (Gmail, Sheets, Docs).
• Excellent interpersonal skills, including verbal and written communication.
• Ability to work effectively and cohesively within a team, as well as independently.
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being 'Passionate, Authentic, and Driven' in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public is what drives us every day.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile!

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can't wait to hear from you. Come grow with us!

APPLY NOW

UNV1