In this full-time, year-round position you will perform a wide variety of tasks to ensure the protection, safety and comfort of staff, guests and homeowners at Panorama Mountain Resort (PMR).

Reporting into the Health and Safety Supervisor the Safety Services Lead Hand will show good leadership skills and provide mentorship for the safety services team. They will lead by example demonstrating how to complete tasks in line with the standard procedure. They coach other officers to be operationally excellent.

The Lead Hand is an ideal role for those interested in gaining hands-on experience with the intention of a career in law enforcement, fire protection or emergency medical services. In addition, they will gain a wide range of knowledge regarding resort operations that could lead to promotion and career growth within the tourism industry.

Prior education is an asset but not necessary. Historically, successful candidates have graduated from programs such as Police Foundations, Law, Security, or Fire and Emergency Services. Regardless, Officers will receive training through PMR in a variety of programs including:

• Basic Security Training (Justice Institute of BC)
• Advanced Security Training (Justice Institute of BC)
• Occupational First Aid Level 3 (or equivalent)
• Advanced First Aid Protocols
• Incident Command System (ICS) 100 and 200

Essential Functions:

• Ensuring the public safety and wellbeing of all patrons, staff, and local residents at PMR
• Provide First Aid to guests and staff including the use of an AED and spinal injury management equipment
• Respond to alarms (fire, nuisance, door etc.)
• Inspect alarms & security systems, and rectify deficiencies
• Monitor the CCTV system
• Dispatch and liaise with emergency services as required (police, fire, ambulance, search and rescue, utilities)
• Conduct accident/incident investigations & generate reports
• Perform foot and vehicle patrols of the property including residences, parking garages, storage areas, and public access areas to provide a deterrent to theft, vandalism, and disturbances and to identify safety concerns
• Enforce community noise by-laws
• Ensure doors and entrances are locked and secure
• Issue parking violation notices
• Intervene in disturbances and potentially violent situations in bars and restaurants and private and public areas
• Enforce PMR's wildlife management program
• Respond to and solve guest problems & assist other departments as required

Requirements:

• Excellent communication and people skills. The ability to deliver positive interactions with guests and co-workers is imperative.
• All candidates must pass a criminal record check and provide a driver's abstract
• Must be in good physical condition and be willing to conduct physical interventions
• The Safety Services department provides 24-hour coverage. The ability to work shift work is a must.
• Possess a high degree of initiative and work well without supervision
• Computer literacy. Must be comfortable learning new software and using basic functions in Microsoft Office: Word, Excel and Outlook.
• Willing to work both indoors and outdoors in all weather conditions
• Must be available to work both evening and day shifts.