Quality & Safety Generalist

WhiteWater makes products, but we are a service business at our heart, which means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose. Together, we create fun for families globally.

Interested in starting an exciting career with WhiteWater? Apply today!

Position: Quality & Safety Generalist

Department: Quality

Location: Richmond, BC

Reports to: Manager, Quality & Safety

Purpose:

As a Quality & Safety Generalist you will ensure our high standards are met by both internal operations and global suppliers, providing quality products to our customers. You will support continuous improvement through root cause analysis, monitor NCR data, and oversee supplier quality via audits and inspections. Additionally, you will assist with documentation, compliance tasks, and internal audits and contribute to health, safety, and environmental initiatives. This role requires strong analytical skills, effective communication, and up to 25% travel for quality-related activities.

Essential Responsibilities:

• Performance Evaluation & Improvement
  • Facilitate and execute NCR root cause and corrective actions.
  • Monitor NCR data for trends and identify recurring issues.
  • Support our G8D and Major NCR programs.
  • Contribute to problem-solving and continuous improvement initiatives.
• Supplier Quality Management:
  • Ensure suppliers meet quality specifications and requirements.
  • Collaborate with supplier quality personnel.
  • Conduct supplier visits, audits and inspections.
  • Work with internal departments to ensure supplier quality standards are maintained.
  • Travel as required, up to 25% a year, for quality and safety-related activities.
• Documentation and Compliance
  • Support the development and maintenance of quality and safety control processes, procedures, and documentation.
  • Support the creation and updating of audit templates, procedures, and plans.
  • Document and report auditing findings.
  • Conduct internal audits to ensure compliance with quality, safety, and environmental standards.
• Health, Safety and Environmental Activities:
  • Participate in safety audits and hazard assessments.
  • Conduct safety orientations and training for employees.
  • Facilitate quality and safety related meetings, including safety committees, incident reviews, and compliance discussions.
  • Support environmental sustainability initiatives and compliance efforts.
  • Promote a culture of safety and environmental responsibility within the organization.
• General Duties:
  • Assist with various quality assurance and safety related tasks as needed.
  • Support cross-functional teams in achieving quality and safety objectives.
  • Prepare and present reports on quality metrics and safety metrics.
  • Respond to quality and safety related inquiries from internal and external stakeholders.
  • Provide administrative support for quality and safety programs.
  • Perform other duties as assigned to support the overall goals of the Quality & Safety department.

Qualifications & Experience:

• Bachelor’s degree in Quality Management, Engineering, Occupational Health & Safety, Industrial Hygiene, or a related field, or equivalent combination of education, training, and experience.
• Familiarity with ISO 9001, ISO 14001, or ISO 45001 standards is desirable.
• ISO 9001, ISO 14001, or ISO 45001 Lead Auditor (or equivalent certification) is highly desirable.
• 1-3 years experience in quality assurance, quality control, occupational health & safety or a similar role.
• Understanding of quality control principles, methodologies, and best practices.
• Proficiency in documentation management, including SOPs, safety procedures, and project quality procedures.
• Knowledge of industry regulations, codes, and standards, including WorkSafeBC, ASTM, EN, and ISO standards, and OSHA regulations is desirable.
• Experience in conducting inspections and audits and ensuring compliance with quality and safety standards.
• Detail oriented with strong analytical thinking and problem-solving abilities.
• Basic knowledge of hazard mitigation and workplace safety program.
• Experience with commodity-based certifications or experience in areas such as steel, fiberglass, interactive play, theming, or water ride vehicles is a plus.

Skills and Abilities:

• Excellent organizational and administrative skills with the ability to work with minimum direction and coordinate multiple projects simultaneously with keen attention to detail.
• Exceptional interpersonal skills with the ability to develop and maintain effective internal and external working relationships at all levels of the organization.
• Effective team leader with the ability to lead change and manage ambiguity.
• Proven ability to work well with diverse groups.
• Strong time management and prioritization skills.
• Excellent problem-solving abilities.

WhiteWater Competencies:

• Accountability – We do what we say
• Collaboration – We work well together
• Customer Focus – We know and respond to our customers
• Communication – We listen to and understand each other
• Authenticity – We are honest and trust each other
• Resilience – We deal effectively with pressure, are persistent and optimistic
• Flexibility & Adaptability – We are willing and able to respond to changing circumstances

WhiteWater is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.

We thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones. All the best in your job search.