The salary range for this position is CAD $45.46 - $65.35 / hour
Job Summary
We are looking for a Full Time Client Partner, Engagement to join our team in Surrey, B.C.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:
- Four weeks of vacation to start
- Comprehensive 100% employer paid benefits
- Immediate enrollment in a defined municipal pension plan
- 87% maternity top-up
- 50% subsidy on Translink passes
Take the next step and apply so we can continue the conversation with you.
Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Responsible for leading and managing assigned projects and initiatives to strengthen engagement across Fraser Health.
Responsible for leading and managing strategies and projects that are directed at strengthening engagement. Guided by the strategic priorities for Fraser Health, collaborating with leaders across the region to define, plan and develop strategies that create conditions for organizational transformation and thriving employees. Provides leadership for teams and working groups, and applies knowledge and methodologies drawing upon organization development, change management, design thinking and other emerging practices, Provides consulting services, advice, guidance and direction to an assigned portfolio or project. Consults with senior leaders across the organization to design, implement, evaluate and evolve regional initiatives to strengthen Fraser Health's "We Culture". Lead engagement initiatives, strategy and planning facilitation, process re-design, team building, consulting and coaching. Provides support to the organization and specific functional areas in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness.
Responsibilities
- Provides leadership in the development and implementation of strategic and operational initiatives designed to achieve meaningful shifts that, engage employees, and connect people with purpose. Partners with senior leaders and teams, and engages broader stakeholder group appropriately in developing, implementing, evaluating and adapting engagement strategies.
- Provides coordination throughout all phases of assigned initiatives; ensures that an optimal plan / structure is in place to achieve desired outcomes and benefits.
- Negotiates and facilitates resolution to impediments to progress and success; identifies and manages key strategies and works closely with other partner portfolios through implementation (e.g., Psychological Health and Safety, Communications, Planning, Transformation).
- Provides progress monitoring and reporting to leadership and stakeholders; assesses impact of initiatives impacts and interdependencies with other initiatives happening in Fraser Health.
- Contributes to the development, implementation and evaluation of the organization's Engagement strategy.
- Liaises with leaders across the organization to identify opportunities and priorities for strengthening engagement. Designs regional strategies accordingly, including ongoing opportunities for evaluation and adaptation.
- Provides guidance and expertise by consulting to leaders across the organization on engagement.
- Partners with other portfolios including clinical operations, psychological health and safety, learning and development, to align efforts and support achievement of regional objectives.
- Remains current in the practice of organizational transformation, organization development and leadership development by ongoing professional development; researches and implements cutting edge best practice in alignment with probable future needs in the organization.
- Provides single point accountability for client service delivery where appropriate.
- Provides client services and programs in a way that increases leaders' capacity for coaching, process design, facilitation, and team development within their own teams.
- Evaluates organizational engagement initiatives. Leads or partners in the implementation of organizational surveys that measure engagement.
- May be required to monitor and support the work of external consultants.
Qualifications
Master's Degree in Organization Development (O.D.), Leadership, Health Administration or related discipline.
Five years' recent related experience in organization development and/or delivering transformation initiatives in an intermediate to large multi-stakeholder organization. Preference will be given to candidates with work experience in healthcare settings.
COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated knowledge of organization development theory and applications.
- Demonstrated group facilitation skills in an organization development role.
- Demonstrated knowledge of leadership development
- Demonstrated knowledge of adult learning strategies and methodologies
- Demonstrated ability to initiate, lead, analyze, organize, problem solve and prioritize.
- Demonstrated expertise in conflict management.
- Demonstrated expertise in project management, particularly of change initiatives.
- Knowledge and understanding of computer technology, especially the fundamentals of word processing, spreadsheets, graphics and data bases.
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.