The salary range for this position is CAD $38.12 - $54.80 / hour
Job Summary
We are seeking a dedicated Client Partner to join our OH&S Systems and Services team. This role is pivotal in supporting provincial Psychological Health and Safety (PHS) programs, mirroring the support provided to Occupational Health and Safety programs. The successful candidate will work closely with the Strategy and Oversight Committee, PHS Services at PHSA, various health organizations, and the Ministry of Health.
Key Responsibilities:
The primary function of this role is to Support the PHS Project Lead and Project Team(s) of PHS Subject Matter Experts with:
- Project Documentation Creation – Briefing Notes, Cost Benefit Analysis, Project Charters, Project Activity Tracking, Project Update Reporting, Project Close Reports, Project Meeting Minutes, etc.
- Project/Initiative Evaluation – Collection of business requirements from PHS Subject Matter Experts to inform and create project/initiative evaluation plan
- Business Analytics – Using understanding of data collection and organization in databases/systems to create business requirements for Database Developers/Report Writers in the development of reports and dashboards monitoring project/initiative impact on PHS factors in the workplace
- Data stewardship – Using understanding of data collection and organization to monitor and correct data errors for new datasets identified
- Creation and Maintenance and Administration of SharePoint Sites, TEAMS Channels to enable secure communication and housing of project resources, documents and progress updates for stakeholders
Qualifications:
- Strong analytical and project management skills
- Data management/stewardship skills
- Business analytics skills
- Excellent communication and coordination abilities
- Ability to work collaboratively with diverse stakeholders
Why Join Us? Fraser Health offers a dynamic and supportive work environment where you can make a significant impact on the health and wellbeing of our community. If you are passionate about health and safety and have the skills and experience to excel in this role, we encourage you to apply.
Detailed Overview
Support the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to a Leader, within the People Health, Well-being and Safety portfolio, the Client Partner, OH&S Systems and Services is responsible for supporting the design, development, implementation, and evaluation of new and existing local or provincial OH&S systems, such as; Physician Services integration, Core Health Applications, or new OH&S technology platforms. This position will play a key role in modernizing the delivery of OH&S systems by optimizing service delivery and access models. The Client Partner, OH&S Systems and Services requires familiarity with the WHITE.net incident reporting databases and WSBC incident reporting requirements, Occupational Health and immunization reporting and British Columbia Centre for Disease Control (BCCDC) exposure management protocols, and other relevant OH&S systems and regulations as well as capability for Lean design thinking and the ability to evaluate, configure and implement technology based solutions.
Responsibilities
- Designs, develops and recommends, new and innovative technical models for OH&S service delivery in collaboration with key stakeholders to optimize the access and delivery models.
- Analyzes existing systems and processes and makes recommendations to optimize the integration of the physician population into the provincial OH&S service delivery models.
- Creates evaluation framework for new business workflows and establishes operational metrics and KPIs for evaluation of services.
- Prepares operational and other statistical and related reports to assess and monitor operational processes, systems and computer applications.
- Creates regular systems & process review schedule to ensure service delivery model and tools are modernized.
- Maintains knowledge on current technology solutions (WHITE.net , Core Health, WebIIT, SafetyTask, Sharepoint and other similar applications) available for ongoing improvements to service delivery.
- Coordinates and participates in project teams for the development of new processes and systems/tools to enhance OH&S services delivery.
- Provides leadership to external project team members as required by; conveying policies and priorities; coordinating work and ensuring issues are resolved or escalated to ensure project deliverables and timelines are met.
- Meets with stakeholders to facilitate consensus, consultation and the sharing of information; liaises with consultants, vendors, other health care entities and other external agencies.
- Keeps current on the interpretation and application of relevant articles in the collective agreements, human rights legislation, WSBC regulations and applicable other external regulations, provincial standards, practices and protocols.
- Represents the department on selected internal and external technical committees, as required, and provides status reports to the Leader, People Health, Well-being and Safety.
- Performs other related duties as assigned.
Qualifications
Education and Experience
Bachelor's Degree in Business Administration, Human Resources, Health Information Management or a related field supplemented with course work in Occupational Health & Safety, plus a minimum of five (5) years' recent, related experience that involves data/systems analysis and process improvement/LEAN design or an equivalent combination of education, training and experience.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Working knowledge of applicable regulations, legislation, policies and procedures.
- Ability to utilize multiple electronic database systems and applicable software applications.
- Ability to plan, organize and prioritize work and projects.
- Ability to communicate effectively both verbally and in writing.
- Proficiency in the use of a personal computer and applicable software applications.
- Physical ability to perform the duties of the position.
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process.