Contracts & Performance Coordinator, Mental Health and Substance Use - Surrey

1. Ensures contract performance accountability and service provider compliance to contract terms are met through the oversight, monitoring and analysis of key performance indicator information.
2. Conducts regular analysis and reporting of contract performance accountability by developing and implementing mechanisms to track, analyze, monitor and report information related to quality and key performance indicators such as utilization levels, financial / budgetary performance, attainment of specified targets/objectives and other related criteria.
3. Monitors contracts and flags issues or needs (i.e. contract renewal, annual reviews, issues requiring escalation, reporting needs, etc.)
4. Collates information regarding performance issues or performance improvement plans; collaborates with Contract Manager to ensure actions are carried out in a timely manner.
5. Acts as key contact and liaison with HSP finance and contracts department as needed to ensure timely and consistent process for contract renewals and updates.
6. Responds to service provider issues that arise, in collaboration with contract manager and operational leadership. Collaborates with the service provider to identify issues; initiates corrective action when service provider performance deviates from contractual expectations and/or where decisions cause service providers to deviate from expected performance outcomes.
7. Applies LEAN methodology to workflow processes. Provides recommendations regarding workflow for systems that support contracted service providers.
8. Initiates and promotes quality improvement initiatives that impact client and staff safety to enhance the efficiency and capacity of services provided.
9. Consults with staff and other stakeholders to provide professional advice, facilitate consensus and resolve contractual and contract-related issues; ensures the development and approval of service guidelines, policies and procedures.
10. Monitors activities and performs variance analysis to identify activity anomalies; performs corrective action as required; identifies efficiencies and promotes optimal use of available resources; provides recommendations on current and future service program adjustments.
11. Collaborates with other FH staff to clarify and resolve issues related to program initiatives. Participates on internal and/or external committees to conduct joint research, evaluation and quality improvement initiatives, as requested.
12. Ensures the Director and contract managers are informed of and aware of significant events and activities in the area(s) of responsibility.

Bachelor's degree in Business Administration, Finance or related discipline, plus five (5) years' recent related experience with contract management and performance improvement, including experience in finance, project and/or change management; or an equivalent combination of education, training and experience.

Experience in LEAN methodology (improvement of customer value through process improvement) is considered an asset.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated knowledge of contract management and performance improvement as it relates to contracted health care practice, delivery and services.
• Knowledge of risk management concepts and practices.
• Ability to integrate administrative, professional and operational aspects of projects and programs in an effective and efficient manner.
• Demonstrated leadership, analytical, planning and evaluation skills.
• Demonstrated negotiation and facilitation skills coupled with ability to resolve complex multi-stakeholder issues.
• Ability to work independently and as a member of a team.
• Strong interpersonal and teambuilding skills with ability to develop and maintain effective working relationships with vendors and a variety of internal/external contacts.
• Ability to operate related equipment including related software applications.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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