Clinical Support Analyst Trainer

Clinical Support Analyst Trainer

Clinical Informatics - Central

Vancouver, BC

Within the context of a shared services agreement for Information Management/Information Systems (IMIS) and a client and family centered care environment, the position provides clinical system utilization support as well as training and educational services for a variety of internal and/or external users of the organization's clinical information systems. Investigates and resolves system problems, ensures communication to caregivers of new system features, problem resolutions and enhanced utilization processes. Performs needs analysis, develops and revises training documentation, implements and evaluates training programs using adult learning principles, and consults with stakeholders to address issues and coordinate training activities. The Clinical Support Analyst/Trainer adheres to the Registered Nurses' Association of British Columbia (RNABC) standards of practice, code of ethics and patient care guidelines in the conduct of his/her role.

What you'll do

• Responds to clinical systems utilization problems by providing resolutions via telephone or email, investigating problems on site, taking corrective action using site or vendor provided utilities in accordance with established procedures. Provides clinical guidance regarding system functions, usage and procedures.
• Provides training to user groups and individuals on system clinical applications by conducting needs analysis to determine training requirements, utilizing in-house and/or developing training materials and resources to meet training needs, conducting formal presentations and demonstrations or one-to-one training. Uses educational technology and self-directed learning methods to implement planned programs.
• Initiates and tracks resolution of incidents arising from clinical utilization problems with the relevant applications, practices or procedures by methods such as gathering information from users, identifying trends and communicating with technical support staff, medical staff, caregivers, allied support staff and management to assist with the resolution of reoccurring problems.
• Develops and maintains procedures for clinical utilization of the system through methods such as conferring with users, analyzing, assessing, developing and recommending practices to streamline procedures for specific areas and/or for general distribution in collaboration with users, appropriate professional councils and professional practice.
• Maintains various manuals and on-line training and reference documentation by revising, editing and distributing documentation when new modules are installed or existing modules are upgraded; and/or when revisions to system or clinical procedures are implemented to ensure consistent usage by users at all sites.
• Contributes to the establishment of educational standards for clinical systems training and works collaboratively with Project Managers, Operational Department Managers, Project Training Leads, Clinical & System Analysts, Super-users, End Users and other relevant stakeholders.
• Evaluates effectiveness of training programs, activities and resources by analyzing learning outcomes, developing and using evaluation tools such as competency matrices, assessing on-the-job performance through feedback provided by managers/supervisors and determining opportunities for quality improvement. Provides remedial training in scheduled or ad hoc sessions as required.
• Provides input into the development of support procedures for caregivers in areas such as hardware/software installation, response levels, testing and systems performance monitoring, by methods such as identifying problems to support services management, suggesting revisions to established procedures and participating in projects as a team member to ensure caregiver requirements are met.
• Modifies, tests and maintains clinical utilization systems processes from specifications and change requests through methods such as gathering detailed information from users, identifying problems with existing processes and recommending alternatives.
• Prepares a variety of reports using computer software for management including producing administrative, statistical and graphical reports as requested.
• Sets measurable personal performance goals and objectives within a team or individual environment, incorporating the organization's vision and values, goals and corporate plan, through methods such as maintaining and updating own knowledge of clinical and professional development within area of practice.
• Maintains currency on technological information including relevant software functionality by utilizing the Internet and Intranet browsers, reviewing current literature and research, participating in vendor user groups, and attending relevant conferences and workshops.
• Applies a research approach to problem solving clinical systems issues through methods such as reviewing relevant literature/resources and applying research finding within established procedures and/or in collaboration with the Regional Manager, Professional Practice Director, Nursing and other health care professionals. Evaluates results.
• Perform other related duties, as required.

What you bring

Qualifications

• Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nursing Professionals (BCCNP).
• Two years' recent nursing experience including one year's recent experience with the use of microcomputer hardware and software, computer based clinical information systems, and teaching/education experience in the development and delivery of training programs in a computerized client care environment.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within IMITs contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Broad knowledge of the Registered Nurses' Association of British Columbia standards of practice and guidelines for clinical practitioners.
• Demonstrated ability to effectively deal with others in a consultative/collaborative manner
• Comprehensive knowledge of clinical utilization of clinical information systems
• Broad knowledge of patient care policies, procedures and standards of care.
• Broad knowledge of adult education principles, methods and tools.
• Demonstrated ability to effectively work with individuals and groups in a consultative/collaborative manner.
• Demonstrated training and presentation skills.
• Demonstrated ability in the use of microcomputer hardware, software and communications.
• Demonstrated ability to organize and prioritize workload in a self directed manner.
• Demonstrated ability to work under pressure in a constantly changing environment.
• Demonstrated ability to communicate effectively both verbally and in writing and to facilitate group process.
• Demonstrated ability to understand change dynamics and change management processes.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time - Until return of incumbent
Wage: $41.42 - $55.91 / hour
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing Date: March 28, 2025
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 179717E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Create equity - Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of March 2, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.