Disability Case Manager

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

In Group Benefits, we serve more than 5 million Canadians - plan members and their dependents - through our more than 11,000 group benefit plans across the country. Our customers include employees, associations, affinity groups and creditors in virtually every industry in Canada, and we're proud to be their benefits provider.

Role Summary:

Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a natural problem solver, a compelling communicator, service oriented and able to demonstrate empathy? Are you motivated to collaborate with others to assess situations and develop solutions? If so, consider a career as a Disability Case Manager at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. Our Disability Case Managers can make a difference in our customers' lives and in return, we actively support their professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build an exciting career! As a Disability Case Manager: You will be responsible for managing disability claims to resolution. This includes determining if the plan members are eligible for disability benefits through to implementing the right interventions to support recovery and return to work for approved claims.

Responsibilities:

• Build strong relationships with our plan sponsors, working in partnership with them to address their workplace absence issues
• Engage plan members through open and respectful communication to understand the medical, social and personal dimensions of their workplace absence
• Assess claims for benefit entitlement by reviewing contractual, medical, functional and occupational information
• Develop and maintain outcome-focused case management plans to help plan members return to work
• Work collaboratively with plan members, plan sponsors, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy
• Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work
• Prioritize work items in order to meet client service standards and Sun Life best practice guidelines
• Contribute to a dynamic work environment by identifying opportunities to improve processes and customer service delivery

Qualifications:

• Critical thinking and stellar customer service skills
• Excellent listening skills and capacity for empathy
• Outstanding communication skills - written and verbal
• Ability to professionally manage stressful situations
• Ability to deliver difficult news in a tactful and sensitive manner
• A positive attitude with a commitment to high quality service
• A willingness to roll up your sleeves to uncover information
• Attention to detail with complex claims and contracts
• Analytical skills with a passion for solving problems
• Adaptability, flexibility and strong decision making skills
• Excellent organizational skills and an ability to follow-up on several files at the same time
• Strong cross-functional team skills with the ability to work independently

Preferred Skills:

• Previous disability management experience, assessing disability claims would be an asset
• Previous knowledge of disability products would be an asset

What Sets Us Apart?

• Our commitment to service excellence and quality, innovation and talent development
• Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun Life
• Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas
• Comprehensive benefits package including:
  • Medical, dental, life, and disability insurance
  • Retirement savings and Stock purchase plan
  • Paid vacation
  • Tuition assistance
  • Fitness facilities or subsidiaries in specific locations
• A supportive and interactive team environment
• Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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