Manager, Human Resources

Under the direction of the Senior Director, Human Resources, the Manager, Human Resources is an individual contributor responsible for the overall management of the Human Resources function at Hastings Racecourse & Casino and Chances Dawson Creek. The Manager, Human Resources works in partnership with the Senior Director, Human Resources, and the rest of the leadership team to foster culture and change initiatives that address goals and strategies. The successful candidate will also be responsible for providing guidance, direction, support and leadership on matters related to Human Resources policies & procedures and best practices, including but not limited to, recruitment & selection, performance management, recognition and engagement, workforce planning, health & safety, compensation management, employee and labour relations, and training & development.

Key Accountabilities

• Works collaboratively with the Senior Director, Human Resources and the rest of the senior leadership team to plan and implement change projects, employer brand and strategies which help realize the Vision, Mission and Strategic Plan of the properties
• Collaborates to develop a strategic HR plan that is aligned with the company's overall strategic plan and outlines the HR priorities
• Promotes, develops and assists in building a high performing management team through learning and development, performance management (including feedback, assisting with objective setting and reviews), coaching and mentoring as a valued business partner to supporting Operations, key stakeholders and team members
• Coaches, guides and advises management on strategic HR policies, collective agreement interpretation and best practices
• Supports all aspects of the operations and provide direction and support to the management team on HR matters, including conflict resolution, grievance management, performance management, labour and employee relations, disability management, full cycle recruitment, career development and succession planning.
• Conducts as well as assists in confidential workplace investigations
• Manages and facilitates effective team member communication and feedback through such avenues as meetings, suggestion programs, engagement surveys, training and development activities, newsletters and one-on-one meetings
• Implements corporate HR initiatives and strategic plans as directed; ensures that HR practices align with corporate programs and objectives, as well as site level business objectives
• Establishes a safe and welcoming work environment for all team members through the effective management of health and safety including participating in the Joint OH&S Committees
• Identifies internal and external employment issues and trends; recommends improvements, efficiencies and training opportunities; assist with training implementation and delivery of training as necessary; supports and assist change management activities among departments
• Protects the interests of team members and the company in accordance with corporate policies and laws and regulations
• Ensures legal and statutory compliance with all regulatory bodies, including but not limited to the governing Employment Standards/Labour Standards/Human Rights Acts, and applicable Occupational Health & Safety laws, etc.
• Maintains and manages the HR budget
• Measures results of HR programs and initiatives including retention, engagement; analysis, reporting on key HR metrics and providing recommendations to address gaps or improvements
• Participates in various operational, management and team member meetings and attend other meetings and seminars as required
• Performs other duties as assigned or directed

Education and Qualifications

• Degree and/or diploma in Human Resources Management from a recognized post-secondary institution, or a combination of relevant education and experience
• Minimum 7 years of progressive HR experience
• CPHR designation an asset
• Knowledge of and experience with change management principles and methodologies, an asset
• Strong knowledge of workplace legislation (Labour Relations Code, Human Rights Act, Employment Standards and WorkSafeBC), and leading labour law and human rights decisions
• Ability to exceed internal and external customer expectations through leading by example and by providing timely, effective and service oriented communication (written/verbal) and support
• Ability to multitask, prioritize and maintain confidentiality; mediation and conflict management/resolution experience
• Strong applications of MS Office and HRIS experience required
• A track record of diligence and responsibility, being a self-starter and having the strive to succeed
• Ability to act with considerable independence, discretion and judgement
• Ability to successfully obtain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)

Work Environment Considerations

• Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required