Safety & Security Officer (Full Time)

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond rating; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality. Join our world-class team as we pioneer new horizons. Your Shangri-La awaits!

We are currently searching for an experienced Safety & Security Officer to join our team on a full-time basis. This role is paid a wage of $28.42 per hour.

JOB REQUIREMENTS

• Provide technical expertise and practical application of hotel security and safety procedures
• Perform tasks related to: Security and Access Control, and Occupational Health and Safety and First Aid procedures.
• Conducts regular patrols during shifts covering the hotel spaces and public areas, per standard.
• Prepare reports at the end of each shift including log-book entries, general occurrence, fire alarm and medical reports.
• Responds to complaints from guests and patrons when called upon
• Reviews CCTV footage as required, and monitors cameras as needed.
• Ensure compliance to all provincial and federal legislation, hotel policies, standards and core practices, diligently assist with inventory controls and safety programs
• Adhere to Emergency Response procedures, including a fire prevention program to established legal requirements.
• Performs special investigations as required
• Performs tasks related to crowd control and perimeter security of the building footprint, and various outlets
• Maintains a close working relationship with all departments in the hotel.
• Maintains on-going communications with the Vancouver Police Department, RCMP VIP Section and any other security agencies and assists with special security arrangements for VIP visits when requested.
• Respond to accidents/incidents, providing First Aid to Colleagues or guests, as required
• Completes accident investigation paperwork, incident reports and first aid paperwork per WorkSafeBC requirements
• Provides coverage to the Concierge team on overnight shifts in the Residences
• Responsible for access control to Shangri-La Hotel Vancouver and our Residences
• Ensure compliance to all provincial and federal legislation, hotel policies, standards and security core practices
• Undertakes other ad-hoc responsibilities, as required

Experienced candidates possessing both their BC Security License and First Aid Level 2 will be given preference. This role will work a variety of rotating shifts including overnights and weekends.

EDUCATION & SKILLS REQUIREMENTS

• Minimum 3 years previous work experience in a security or safety officer position in another hotel brand is required
• Requires active possession of BC Security Workers License
• Valid Level 2 or 3 Occupational First Aid License
• Knowledge of Criminal Code and municipal by-laws
• Typing/Basic Computer skills (MS Word, Outlook)
• Conflict resolution skills and Decision-making abilities

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver! Our Colleagues have access to the following:

• Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
• Experience our renowned food & beverage with a special Colleague Discount
• Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
• Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
• Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
• Connect your event leads or employee referrals to earn special rewards.
• Celebrate with your fellow Colleagues in team recognition events throughout the year.
• Pursue your ongoing delelopment through courses and learning workshops as part of the Shangri-La Academy
• Pursue your own ongoing development through our education reimbursement program
• Secure your vehicle conveniently with access to heavily discounted monthly paid parking
• Eligible Colleagues receive a 25% discount on their monthly transit pass
• Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
• Eligible Colleagues can build retirement savings with employer support contributions.

ABOUT SHANGRI-LA HOTELS AND RESORTS

• Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
• Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
• CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.

APPLICATION INSTRUCTIONS

Interested candidates are encouraged to apply at http://www.areyoushangri-la.com. Due to the volume of applicants, we will only contact those candidates we wish to pursue further.

Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable assist international applicants in obtaining the legal right to work.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

Shangri-La Hotel Vancouver invites you to view our property promotional video at: https://www.youtube.com/watch?v=1egGt63vMCg