People & Culture Operations Advisor - Lifecycle (Contract)

Description

Remote position, can be anywhere in Canada.

Are you interested in creating the future of work?

At TELUS, we're looking for bright people who like to innovate every day. As part of the People & Culture team, you should know that we're not your standard (traditional) HR. We embrace change and challenge the status quo and we have fun doing it. We're just as passionate about our team as we are about our customers and we're looking for people that radiate this passion.

Here's what we believe

• We are ONE team. Everything we do is tied to the business - our customers
• We challenge the status quo - and then we make it better
• We live up to our commitments - to ourselves, our friends, family, peers, leaders and our customers
• Our success is all about how we do things - how we lead and think, proactively solve problems, deliver, communicate, and more
• We offer competitive compensation including a 12% performance bonus

Here's the impact you'll make and what we'll accomplish together

In this role, you will be an integral part of our HR Administration for Team Member Lifecycle team, delivering excellence in support and customer service supporting over over 29,000 TELUS internal team members and other external customers across Canada. Alongside, the larger P&C Operations team, you will:

• Deliver superior team member experiences by addressing issues and challenges affecting our team members with speed and empathy
• Bridge the gap between system and people by being the business process expert of the various HR tools we own and providing our team members, leaders and business partners support in its use
• Bring a mindset of innovation and continuous improvement by challenging the status quo and implementing process improvements
• Ensure the integrity of our overall data through audits, automation, and a relentless focus on safeguarding the management of our team member data

Here's how

• Wow our customers every day by being the expert in your field and by taking ownership of our customers' end-to-end experience
• Manage service related escalations from a variety of customers
• Ask why; be the advocate for our customers, the advisor to our partners, the pioneer for our team, and the ambassador for our business
• Partner with stakeholders across P&C and the business to improve our processes, find efficiencies, and drive everyday innovation
• Showcase proficient knowledge of Microsoft (MS) Office or Google Suite, specifically advanced Excel, Word and Outlook
• Lead and enhance our use of the new SuccessFactors EC, ECTime and ECPayroll system to support our deliverables
• Ensure compliance with TELUS, legislated or negotiated requirements
• Meet both internal and external auditor's Sarbanes-Oxley control requirements
• Be accountable for the accuracy, limit in use and protection of team member data within your role

Qualifications

What you bring

• Curious mind, an appetite to learn different things, and a knack of spotting new opportunities
• Strong interpersonal skills with the ability to interact at all levels of the organization
• Coaching and informal leadership experience
• A passion for identifying process gaps, documenting them and improving existing processes
• Creative problem solving skills, and flexibility to adapt in diverse situations
• Ability to manage changing priorities/tight deadlines effectively in a very fast-paced and high volume environment; ability to navigate ambiguity, overcome confusion, and simplify complex situations
• Minimum 3-5 years of HR administrative, operational and process experience supporting a diverse group of large/complex customers including management professionals and team members covered under different collective agreements in both federal and provincial jurisdictions
• Strong HR systems experience supporting team member lifecycle processes
• Certified Human Resources Professional (CHRP) designation would be an asset