Absence Bilingual Senior Coordinator
Job Description
Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues' Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.
WORK YOU'LL DO
Responsibilities may include, but are not limited to:
Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes
Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve
Support colleagues and Subject Matter Expert's inquiries in Service Now
Manage multiple tasks while being responsible for your own workload in a team based environment
Play a key role in assisting colleagues with Workday support
Implementation of new processes
Various other duties as required
Qualifications
Basic Qualifications
1-3 years of experience within Absence Management or an equivalent HR field
Bilingual in French and English, strong communication skills, written and verbal in both languages
A Post Secondary education is required
Bonus Points:
Previous experience with Service Now case management platform is an asset
Ability to converse comfortably with business partners
Strong organizational and time management skills with keen attention to detail and commitment to excellence
Demonstrated ability to work independently or part of a team
Strong analytical and problem-solving skills
Must have excellent organizational and time management skills with the ability to
work in a fast-paced environment
Ability to meet required deadlines targets
Be flexible and able to adapt to change in a positive manner
Strong Microsoft O365 is an asset
Contribute to a positive working environment
Time of Operation Monday to Friday 8 am 4 PM