Learning Solutions Business Partner
MAJOR RESPONSIBILITIES
Reporting to the Patient Care Services Manager, the Learning Solutions Business Partner (LSBP) is responsible for providing learning solutions that drives performance excellence at Ontario Health atHome. The LSBP will plan, design, deliver and evaluate learning solutions, facilitate formal training for new and existing employees, support new hires to successfully onboard (including performance coaching and support post training) and conduct on-going performance audits to proactively identify learning needs and solutions.
The learning component will include learning and education needs pertaining to Ontario Health atHome systems for Patient Care Services including The Art of Case Management, the RAI- assessment tools, policies, procedures, programs such as customer service, orientation, case management services and other related Ontario Health atHome systems, programs and tools related to Patient Care Services.
What must you have?
- Three (3) to five (5) years’ experience in delivering learning solutions, facilitation and/or design in a patient centric environment
- Regulated Health Professional preferred
- Previous experience in applying adult learning principles
- Previous experience facilitating the learning of technical learning programs, ideally within a health care environment
- Proven excellent presentation and group facilitation skills
- Demonstrated focus on providing innovative solutions to meet the needs of our learners
- Knowledge of, and demonstrated experience in Case Management preferred
- Knowledge of, and demonstrated experience in RAI training preferred
- Post-secondary education in Adult Education preferred
- Previous experience in designing, delivering and evaluation customer service training is preferred
- Knowledge of, and demonstrated experience in Change Management preferred
- Knowledge of and adherence to all Ontario Health atHome policies, procedures and relevant administrative practices