Sr. Employee and Labor Relations Specialist

What makes DHL great? Our employees! We know that the individual contributions of each employee make us the world's leading express delivery and logistics company.

DHL Express is committed to maintaining an environment that allows every team member to have the greatest possible impact on our business. Our company culture is built on personal commitment - to our company, to each other, and to our global communities. DHL is committed to being a great place to work. In addition to competitive compensation packages, our employees benefit from a range of programs, services, and benefits that bring the best to their personal lives.

Start YOUR career at DHL today...

DHL Express is looking for a Sr. Employee & Labor Relations Specialist to join our team. This role requires a proactive individual who excels in a fast-growing environment and wants to start building a career in human resources.

This role will be responsible for providing guidance to Leadership and HRBP as it pertains to labour relations, interpretation of the collective agreement, policies, and legislation as well as overseeing compliance and supporting in special projects.

How will you contribute to DHL's success?

As a member of the Labour Relations team, this role will work closely with the Director, Labour, Disability, Policy and Compliance to:

Employee Relations and Labour Relations

• Provide advice and support to managers and HRBP on a range of employee relations issues, including performance management, workplace conflicts, and disciplinary actions.
• Advise HRBP in resolving employee grievances and complaints through investigation and mediation.
• Support the management of labor relations activities, including assisting with collective bargaining and negotiations.
• Help ensure compliance with labor agreements and address issues related to union activities.
• Assist in the preparation and administration of labor contracts and agreements.
• Administration of the Grievance process to ensure all grievance, arbitration, CIRB files are prepared for litigation.

Compliance and Policy Adherence:

• Ensure compliance with federal and local labor laws and regulations, as well as organizational policies.
• Assist in developing, updating, and communicating employee handbooks, policies, and procedures.
• Conduct regular audits and reviews to ensure policy adherence and recommend updates as necessary.
• Coordinate the administration of reports and processes related to government declarations, conflict of interest management, and other national initiatives.
• Conduct various analysis, information gathering, and research related to labor, compliance, grievances, and legislation.
• Play a critical role in national labour relations and compliance initiatives such as Federal Pay Equity Act, Federal Accessibility Act, BKMS management, Compliance results findings, etc.
• Follow up on identified compliance results

Training and Development:

• Support the creation and delivery of training programs on employee and labor relations topics.
• Provide guidance to managers and employees on best practices for handling workplace issues.

Reporting and Documentation:

• Maintain accurate and confidential records of employee relations cases, investigations, and outcomes.
• Prepare reports and summaries on employee and labor relations trends, issues, and metrics for senior management.
• Track and analyze employee relations data to identify trends and recommend improvements.

Stakeholder Engagement:

• Collaborate with HR, legal, and other departments to address employee and labor relations issues and support organizational goals.
• Build and maintain positive relationships with union representatives, employee advocacy groups, and other relevant stakeholders.

Do you have what it takes?

• Bachelor degree in Human Resources, Labour Relations or a related field.
• 5 years of relative experience in human resources.
• Bilingual- French and English (MANDATORY)
• Intermediate Excel proficiency
• Experience with software/data analytics is an asset
• Flexibility in terms of working hours
• High level of attention to solve problems
• Able to work under pressure and tight deadlines
• Ability to learn quickly and organized
• Strong customer focus and ability to communicate at all levels

We are an equal opportunity employer and believe we will benefit from the recruitment and development of employees who represent the great diversity of Canada's workforce.

Provide outstanding customer service in English and French, ensuring clear and effective communication with leaders, employees and union representatives and understanding of customer inquiries, concerns, and requests across Canada .

This job description is written in accordance with the language requirements outlined in Quebec's Bill 96. Bilingualism in English and French is a fundamental requirement for this position to ensure customer quality service and experience, and all candidates must be able to provide evidence of their language proficiency during the hiring process.