Sr. Sales Training & Development Specialist
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment - to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive salaries, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today!
DUTIES AND RESPONSIBILITIES:
- Administers, organizes and conducts structured learning experiences in coordination with sales leaders and National Manager - Sales Development & Training
- Conducts in-class facilitation of CIS modules and tools training
- Designs, develops and produces effective training programs and support materials for new training programs that result in improved performance and achievement of organizational goals; modifies and updates existing training programs and support materials as needed
- Consults with sales to provide analysis and recommendations for appropriate and comprehensive instructional materials
- Trains, supports, and evaluates designated facilitators and supervisors in conducting mandated sales training material
- Provides orientation and training to new sales hires from all sales channels
- Provides support to sales representatives in regards to training issues
- Be part of joint visits with sales representative and customers
- Provides feedback for sales executives during sales calls/ joint visits
- Designs, develops, and manages systems and processes to support training data, metrics, and evaluation needs
- Acts as an expert in sales tools and processes
- Maintains records of training activities and employee progress in our CIS tracker
- Tracks and analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements; makes recommendations to management on needs assessment and evaluation results.
- May design and develop in-house programs
- Facilitates train-the-trainer or other programs
- May provide functional guidance, advice and/or training to less-experienced training professionals
- Supports National Manager - Sales Development & Training in running sales development campaigns that drive growth and revenue for the CA Commercial team
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Strong organizational and communication skills
- Passion for training and development
- Mobility is required
- Process improvement skills
- In-depth business knowledge
- Pre-pandemic Field Sales experience is required.
- DHL Express sales tools & processes experience is required.
We thank to all those who apply; however only those selected for an interview will be contacted.
We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.