Workforce Analyst

For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians' lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Senior Manager, Workforce Planning & Scheduling
Status: Full Time
Schedule: This role supports a 24/7 Operation and worked hours can be between 8am-8pm, Monday-Friday as well as weekends
Additional Requirements: N/A
Number of Positions: 1
Start Date: April 1, 2025
Internal Application Deadline: March 12, 2025

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

This vacancy is for an existing position.

Purpose of the Role

The Workforce Analyst is responsible for the short and long-term scheduling for all Business Units, at a National Level with the purpose of meeting Service Level delivery targets and scheduling objectives. The Workforce Analyst will ensure schedules are created and delivered based on established operating rhythms, while considering established rules, labour laws and CBA regulations within their designated department/functional area(s). They will be responsible for delivering recommendations on Workforce requirements, determining labour/FTE sizing that could result in increased or decreased staffing for our operations based on formal demand planning analysis. The Workforce Analyst will implement best practices in data analysis, forecasting, and scheduling optimization and work closely with Business Units to identify targeted agent/employee behaviors and performance to facilitate productivity discussions.

Your responsibilities will be to:

• Develop and maintain accurate workforce management forecasting models using a technology platform as the primary application, and where Platform is unavailable will be responsible to create using other means
• Conduct regular reviews and updates of forecasting methodologies to ensure alignment with current business needs
• Perform root cause analyses on forecast variances and develop action plans to address discrepancies
• Based on KPI goals and business objections in present day competitive market, this role will be responsible for locating efficiencies for the different organizational units and provide recommendations and possible lowered staffing requirements
• Liaises regularly directly with the Business Unit managers/supervisors and the employees, this role is responsible for ensuring that designated Business Units are staffed appropriately to meet the service objectives of the organization
• Lead data and statistical analysis to identify and recommend changes to business unit sizing
• Prepare and adjust schedules based on business requirement (trainings, shift bid process, agent preferences and overtime
• Generates and assigns schedules using WFM tools based on business requirements and schedule patterns
• Conduct scenario planning to assess the impact of different scheduling approaches
• Run workload planners (manage availability, calculate open shifts) and employee shift sets, to ensure employees work the correct days, follow the appropriate shift rotations and the department has adequate and appropriate employee coverage to meet the service objectives of the company
• Create and manage the call-in list to ensure that appropriate coverage is available
• Act as a first line of response for unusual early morning situations (break-in, power outage, alarm, snow,) elevating issues that cannot be easily resolved
• Review targeted employee trends and behaviors and report directly to employee supervisors daily, weekly, monthly based on absenteeism and other Key Performance Indicators
• Track and review workforce management data, including highlighting trends, performance indicators and productivity
• Participate in projects that enhance workforce management practices
• Regular review of Business KPI's and provide recommendations on productivity

What you bring to the role:

• Post Secondary Degree with a focus on Business Analysis, Statistics or a related discipline
• A minimum of 3 Years Workforce Management experience
• Workforce Forecasting/Scheduling experience required
• Experience using Scheduling/Time Entry software required
• Previous experience working with Dayforce/Oracle/Verint or other WFM systems is preferred
• Highly proficient with Microsoft Programs particularly Excel
• Experience with Power BI is as asset
• Knowledge of Canadian Labour Laws and CBA's is an asset

#LI-AJ1

LifeLabs' compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs' Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!