Payroll Specialist

Description

Join our team and what we'll accomplish together

Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well-being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let's make the future friendly.

Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.

What you'll do

As an Ambassador of our Solutions, you will provide expertise and analysis in the areas of Payroll to a public sector Hospital client in Ontario with over 4000 employees. As an Advisor, you will provide thought leadership and best practice to the client on how to handle unique scenarios and escalations. As a Researcher, you should be ready to investigate questions using a variety of resources to obtain necessary data. As an Analyst, you will create reports to provide to various stakeholders, review them for accuracy and provide guidance on improvements or efficiencies.

Responsibilities

• Manage work requests from the client to determine priority, implementation timelines and liaison with technical team for completion
• Manage the implementation of Collective Agreement renewals including: communications to employees, updating of applicable documents, updating of applicable plans, premiums and employee data on PeopleSoft and the calculation of retro payments.
• Ensure the accurate processing of a bi-weekly payroll for 4,000 employees on PeopleSoft, including auditing, deductions, additional payments, union dues, benefit deductions and review of GL files prior to sending to the client
• Preparing payroll journal entries
• Manage multi-union deductions and responsibility premium payments
• Coordinating and processing employee RRSP, family support and garnishment deductions
• Reconciliation of year-end T4/T4A's tax slips and government reporting, and regular auditing throughout the year
• Preparation of all biweekly, monthly and annual remittances for third party vendors and government organizations (i.e. union dues, RRSP, benefit carriers, WSIB, EHT, receiver general, family support and garnishments).
• Complete WSIB Form 7 earnings reporting
• Maintain and update documentation regarding Payroll processes and controls
• Support continuous process improvements and reengineering
• Support Payroll project initiatives including documentation, testing, and training
• Testing any new enhancements or fixes to PeopleSoft before they are released into Production environment with support from the technical team.
• Partner and collaborate with the client and other team on resolving Payroll related issues
• Other tasks as assigned
• Ability to come to the office in Hamilton, Ontario 1 day per week, depending on workload, training and tasks

Qualifications

What you bring

• Strong knowledge of PeopleSoft or other payroll applications
• Strong knowledge of Hospitals of Ontario Pension Plan (HOOPP)
• Strong knowledge of best practice in HR and Payroll
• Proficiency with Microsoft Outlook, Word and Excel
• Excellent analytical skills, attention to detail and accuracy, and achieving quality standards a must
• Highly motivated, energetic with a positive attitude, and possesses an intrinsic passion for quality and process improvements
• Proven decision-making abilities based on analysis, experience, judgment and innovative thinking.
• Ability to create positive relationships, establish rapport and work effectively in cross-functional teams.
• Strong written and verbal communication skills
• Detail oriented and ability to work to tight timelines
• Excellent organizational skills; including effective prioritization, time management, and the ability to multi-task.
• Strong client service skills

Required Professional Designation/Certification:

• Degree or diploma in Human Resources
• Successful completion of PCP certification is an asset

Required Experience:

• 3-5 years of experience in Payroll roles

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and serve our communities. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. We're committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.