People & Culture Analyst (Full-time)

Description

Join our team and what we'll accomplish together

Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well-being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let's make the future friendly.

Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.

What you'll do

As an Ambassador of our Solutions, you will provide expertise and analysis in the areas of Compensation, Benefits, and HR Administration to a public sector Hospital client in Ontario with over 4,000 employees. As an Advisor, you will provide thought leadership and best practice to the client on how to handle unique scenarios and escalations. As a Researcher, you should be ready to investigate questions using a variety of resources to obtain necessary data. As an Analyst, you will create reports to provide to various stakeholders, review them for accuracy and provide guidance on improvements or efficiencies.

Responsibilities

• Manage work requests from the client to determine priority, implementation timelines and liaison with technical team for completion
• Processing of WSIB Form 7 earnings reporting
• Manage and process HR transactions−New Hire, rehire, termination, retirement, leave of absence, and returned from leave of absence
• Review and generating bi-weekly record of employment
• Process and audit bi-weekly wage progression
• Benefits and pension administration
• Client service support managing inquiries
• Maintain and update documentation regarding HR processes and controls
• Collaborate with cross-functional teams to implement process improvements and reengineering
• Support HR project initiatives including documentation, testing, and training
• Testing new enhancements or fixes to PeopleSoft before they are released into Production environment with support from the technical team
• Partner and collaborate with the client and other team on resolving HR related issues
• Support the development and implementation of initiatives that foster a positive work environment and inclusive culture
• Identify areas where HR processes or employee initiatives can be optimized based on data insights
• Other tasks as assigned
• Ability to come to the office in Hamilton, Ontario 1-2 days per week, depending on workload, training and tasks

Qualifications

What you bring

• Strong knowledge of PeopleSoft
• Strong knowledge of Hospitals of Ontario Pension Plan (HOOPP)
• Strong knowledge of best practice in HR, Compensation and Benefits
• Proficiency with Microsoft Outlook, Word and Excel
• Excellent analytical skills, attention to detail and accuracy, and achieving quality standards a must
• Highly motivated and possesses an intrinsic passion for quality and process improvements
• Proven decision-making abilities based on analysis, experience, judgment and innovative thinking
• Ability to create positive relationships, establish rapport and work effectively in cross-functional teams
• Strong written and verbal communication skills
• Proactive problem-solving approach
• Detail-oriented and ability to work to tight timelines
• Experience with multi unions
• Knowledge of HR metrics and key performance indicators (KPIs)
• Excellent organizational skills; including effective prioritization, time management, and the ability to multi-task
• Strong client service skills

Required Professional Designation/Certification:

• Bachelor's degree or diploma in Human Resources, Business Administration, or related fields
• Successful completion of CHRP certification preferred

Required Experience:

• 2+ years of experience in Human Resources related roles
• Experience with HRIS system