Performance Analyst - CUPE Esc

Want to make a difference in your career? Consider this opportunity!

The Performance Analyst is responsible for evaluation of health and service provider performance (financial, service activity and local performance outcomes) in accordance with performance/accountability agreements for both Performance and Ministry defined goals.

Here is what you will be doing:

• Analyzes provider planning submissions, and supports development and negotiation of Service Accountability Agreements with providers.

• Assists in monitoring HSP compliance with Ontario Health reporting requirements and enforces the Ontario Health policy for non-compliant providers.

• Monitors data quality of submissions and works with health service providers to improve overall data quality.

• Assists with financial and statistical data extracts, data analysis and interpretation.

• Performs analysis of assigned Health Service Providers (HSP) financial and statistical performance by validating and reviewing financial and statistical reports, flagging key issues and risks, and escalating follow up recommendations.

• Monitors health service provider’s financials to identify surplus for reallocations, or flag other key financial concerns.

• Collaborates to monitor health service providers’ service activity and performance, and flags key issues, concerns, and required escalations.

• Benchmarks and analyzes relevant outcome, financial and statistical indicators for Health Service Providers to identify and escalate risk as appropriate through the Quarterly Review and Escalation process in an effort to generate improvement.

• Prepares user friendly reports and utilizes feedback for improvements.

• Performs risk management analysis, based on sample data, and extrapolates and summarizes information.

• Develops or assists in the creation of SQL reports, analysis, dashboards and other reports/ scorecards as required;

• Leverages OCDM and HBAM impact on Hospital Health Service provider operations.

• Participates in data collection and analysis to support evaluation of the impact of Ontario Health investments.

• Provides education and guidance to HSPs on OHRS standards and reporting requirements.

• Prepares and makes presentations to large audiences.

• Provides support and/or makes contributions as part of the Quarterly Review and Escalation Process in order to determine solutions for system improvements;

• Consults with various department managers to ensure continuity of service across all sites and ensures efficient support requirements are being met;

• Provides contract expertise and interpretation to staff, management, and health service providers to ensure contract compliance;

• Collaborates with Senior Management to identify strategies and solutions to non-routine problems where information and precedence are not available;

• Other duties as assigned

Here is what you will need to be successful:

Education and Experience

• Post-secondary/Master’s degree in business administration, health analytics or the equivalent combination of education, training and experience. Bachelor’s degree required.

• Minimum of 1-2 years relevant experience carrying out performance and financial data analysis, utilization analysis, and evaluation and reporting. Preferably in the health-care sector.

• Intermediate to Advanced knowledge of Excel, including usage of pivot table; advanced formulas.

• Intermediate knowledge of MS Office · Detailed oriented and problem solver

• Excellent customer service skills

Knowledge and Skills

• Good knowledge of performance improvement approaches used in healthcare and community care settings.

• Good knowledge of analysis methods, and performance management, and risk management applications.

• Proficient knowledge of Microsoft applications including the ability to design complex spreadsheets and databases

• Good knowledge of technology products and services regarding quality analysis and data collection

• Knowledge of MOH legislation and guidelines related to Ontario Health mandates,

• Knowledgeable about local Ontario Health Service Provider and Supplier contracts related to patient services processes, community resources and community health partners

• Knowledge of CHRIS, Health Partner Gateway, Fortis/Document Management Systems, ETMS, Policy Tech, Quadrant, other internal systems software as applicable.

• Previous experience in a quality analysis and improvement environment

• Strong knowledge of outcome measurement and proven ability in using statistical approaches to data analysis

• Knowledge of healthcare reporting requirements, and CIHI guidelines regarding the Home Care Reporting System (HCRS)

• Effective problem solving skills, organizational, time management, analytical and ability to multi-task and co-ordinate

• Solid project management skills

• Maintains positive relationships with colleagues and external stakeholders

• Good negotiation, collaboration and mediation skills

• Works cooperatively as a member of the Corporate Services Team with minimum supervision

• Effective oral and written communication skills

• Listens closely to requests for information, confirms understanding and purpose, assists in providing options to extract and analyze data, communicates results while ensuring customer understands the limitations on how the information can be used

• Good relationship building skills to work effectively with internal and external stakeholders and to participate effectively as a member of a project team

• Exercises tact and discretion in handling sensitive and confidential information and issues

• Communicates complex information in a meaningful way to managers, staff, and service providers

Employment Type: Temporary Full-Time (14 month contract)

Hours of work: 35 hours

Salary rate: $33.63/hour CUPE ESC

Employment Location: Ontario, (Sarnia, Windsor, London, Kitchener-Waterloo, Hamilton) (currently hybrid; subject to change) . All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Manager’s name: Tiffany Britten

External Application Deadline Date: January 31, 2025

#LI-hybrid

#LI-ND1

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities. To receive a copy of this job posting in French, please contact us at careers@ontariohealth.ca. Your request will be responded to within three business days and will not impact your ability to apply for this role.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.