Senior Workforce Planning Analyst

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada's leading owners and operators of seniors' residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada's seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

What Sienna Offers: We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members' financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs
• Hybrid Work Model - 3x a week at Markham ON and 2x a week WFH
  

Role Summary: Reporting to the Director of Workforce Management and Business Systems, the Senior Workforce Planning Analyst is a strategic thinker with strong analytical skills. The incumbent will provide insights to support workforce management planning activities within the organization. Through the use of predictive modelling techniques, these insights will provide detailed forecasting analysis on requirements for staffing, FTE alignment to budget, and analysis and development of shift rotations and staff utilization. With a focus on improving the experience of Residents and Team Members, this role will play a key role in achieving Sienna's vision of being Canada's most trusted and most loved senior living provider.

Key Responsibilities:

• Designing forecasting and planning models; conducting advanced data analysis and designing complex algorithms. Applying advanced statistical and predictive modelling techniques to maintain and inform forecasting and scheduling activities.
• Support long term planning by developing and maintaining a detailed staffing plan template that incorporates key resourcing inputs (shrink, workload, attrition, etc.) for use by Scheduling Analysts in the creation of schedules.
• Provide detailed analysis to operations partners with recommendations for maintaining appropriate staffing levels by increasing or decreasing staffing.
• Participate in the budget planning process to provide input and recommendations on budget and resourcing requirements as required.
• Provide recommendations to be incorporated into the Scheduling process by looking at historical data and trends of key data elements such as: absenteeism, attrition, workload requirements, vacation, etc
• Participate in planning meetings as necessary providing insights into trends and opportunities to improve staffing efficiency.
• Drive adoption improvement for Scheduling system, ensuring key data is available to be extracted for planning purposes and analysis by key stakeholders.
• Work with Scheduling Managers and Scheduling Analysist to create innovative ideas to improve satisfaction with the overall Scheduling Process. Engage with Team Members as necessary to understand areas of opportunity.
• Create dashboards/templates for usage in operational planning discussions and scheduling rotations
• Collaborate with Labour Relations and HR and other Subject Matter Experts to develop, analyze, support, and continually improve policies and processes, meeting regulatory and corporate requirements
• Perform other related duties as assigned or required.

Education & Work Experience:

• Bachelor's degree and/or Diploma or Certificate related to data analytics or relevant experience.
• Must have a minimum of 3-5 years of experience and forecasting/planning/scheduling discipline.
• Have experience with:
  • understanding collective agreements
  • WFM software such as Genesis, Aspect, Calabrio
  • workload requirement analysis/erlang C
• Proficient with Microsoft Office, Outlook and Word
• Superior knowledge of MS Excel.
• Have a driver's license and are able to travel as necessary; Competencies:
• Exceptional problem solving, data analysis, analytical and critical thinking skills.
• Excellent interpersonal and customer focused skills.
• Demonstrated organizational and time management skills and ability to prioritize tasks in a complex, fast-paced environment.
• Effective verbal and written English communication skills.
• Must demonstrate experience in working as part of an interdisciplinary team and in a multi-site, fast-paced environment
• Ability to train and mentor staff within the organization in workforce management best practices as it pertains to forecasting and scheduling.
• Strong presentation skills with the ability to make formal presentations to various departments within the organization.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.