Supervisor, HRIS & Compensation & Benefit Operations

The City of Markham is proud to be recognized for the 4^th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being received for the above position in the People Services (PS) Department within the Office of the CAO. To apply, please submit your resume and cover letter online by January 31, 2025.

Join us and make a lasting difference!

Job Summary

The Supervisor will lead the administration and optimization of the City's Human Resources Information System (ADP's Workforce Now) system. This role will be responsible for maintaining data integrity, ensuring seamless system performance and linkages to other systems to support the PS department operations. The Supervisor oversees the biweekly processing and administration of all staff ensuring all aspects of compensation and benefits are processed and entered into the HRIS system accurately and timely. With a solid understanding of payroll technical and legislative requirements, the Supervisor will work closely with the Payroll department and PS staff to continuously look for opportunities to streamline and improve operational processes.

Key Duties and Responsibilities

HRIS Management, Maintenance and Process Improvement and Automation

• Oversee the daily operations, maintenance, and troubleshooting of HRIS issues.
• Works closely with other members of the PS department, the HRIS SME team, ITS and ADP to address and resolve any escalated technical operational issues and proactively identify opportunities to improve system functionality and to streamline workflows.
• Work with the applicable parties to develop and implement system enhancements and streamline process automation initiatives.
• Play a key role for PS on any broader department initiatives that have an impact on the HRIS directly or indirectly.

Compensation and Benefits Operations Administration

• Lead and monitor all aspects of the biweekly processing and administration of the full-time and part-time staff ensuring all pay, benefits and pensions are processed and entered into EPIC and pension system (OMERS) accurately and on a timely basis.
• Manage all cyclical processes on any required changes and to support the members of the Compensation and Benefits team and PS department to meet the established timelines and requirements.
• Work closely with the Payroll Supervisor and Payroll team to ensure operational effectiveness and to maintain written procedural and reference guides for team members to ensure clarity of roles and responsibilities and documented service level agreements to ensure operational excellence.
• Responsible to facilitate and communicate the various PS and payroll processes, timelines and steps required.
• Supporting the Manager Compensation and Benefits in maintaining strong relationships with vendors, the integrity of the department's data, reconciling data between various systems, and any data transfers/feeds between different systems and the City's HRIS.

Reporting and Analytics

• Provides leadership on the design and maintenance of PS dashboards, reports and metrics to support strategic business decisions while continuously looking for optimal ways to extract data from the HRIS system on a timely basis.
• Provide ad-hoc reports to PS and management upon request.

User Support and Training

• Maintains and update training documentation and deliver formal and informal HRIS training as required for HRIS practitioners and employees/performance supervisors to enhance adoption and efficiency.
• Oversees and maintains department's HRIS process documentation for the C&B team with an objective to streamline operational processes.
• Lead in ensuring PS team and City staff are aware of any HRIS system changes, system upgrades, future upgrades/enhancements through targeted and timely communications.

REQUIRED SKILLS & COMPETENCIES

• Undergraduate degree, preferred in human resources, business or equivalent
• 5 - 7 years experience in a municipal or public sector environment
• 1 - 3 years experience in a Payroll or HRIS leadership role
• HR/Payroll systems expert knowledge, preferred ADP (Workforce Now)
• Payroll Compliance Practitioner (PCP)/Certified Payroll Manager (CPM) designation and/or successful completion of all courses required to attained either designation an asset
• Strong process driven mentality with ability to meet rigorous deadlines.
• Ability to communicate to a wide variety and varying levels of stakeholders with diplomacy and sensitivity.
• Excellent writing, organizational, analytical and problem solving skills.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring.