People & Culture Coordinator

There are some GREAT PEOPLE out there... we should know we hire them!

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PEOPLE & CULTURE COORDINATOR

Contract - Full Time hours

Salary
Application Deadline: December 10, 2024

Are you passionate about creating an exceptional workplace culture that supports the success of the business? Join our dynamic team as a People & Culture Coordinator where you will create and support programs that enhance employee experience to drive an engaged workforce that delivers remarkable customer experiences. This pivotal role supports key programs and technologies including recognition, employee engagement, internal communication, community involvement and customer service. As part of the Human Resources department, the success candidate is a strong relationship builder who fosters a culture of loyalty, teamwork and appreciation where everyone thrives.

The job involves:

• Help design associate engagement and communication strategies that align with the company's objectives and values.
• Support the planning and execution of associate engagement programs and events, ensuring they align with organizational goals.
• Provide assistance in managing the recognition program, promoting critical business behaviors.
• Utilize various internal communication channels to effectively disseminate information.
• Assist in executing an ongoing social media strategy using current trends and tools.
• Support the maintenance and updates of the company intranet site.
• Master software and systems designed to recognize, reward, measure, analyze and develop action plans that address employee and guest behaviours and feedback to support continuous improvement.
• Coordinate updates and liaise with Customer Experience survey vendors to optimize technology use.
• Summarize and analyze research, data and best practices to foster growth.
• Updating internal communications, dashboards and presentations to ensure all stakeholders are aware of current performance against established benchmarks and goals.
• Work with various departments to maintain and enhance service standards.
• Assist in establishing and documenting departmental processes.
• Assist in communicating opportunities for associate participation in community initiatives.
• Maintain relationships with community partners and assist in sponsorship and event decision-making.
• Help develop associate and customer experience goals aligned with cost containment and revenue generation objectives.
• Provide additional support to HR areas such as employee engagement, learning and development, and operations.

The ideal candidate has:

• College Diploma or equivalent in Human Resources or Marketing Communications.
• Knowledge of survey software, sentiment analysis and cloud based platforms is required.

• Experience with quantitative and qualitative research; ability to facilitate group sessions.
• Excellent organizational skills to effectively plan, organize and execute responsibilities.
• Proven skills in building visual aids and diagrams, report writing, and data analysis
• Excellent computer and presentation skills (Excel, Word, PowerPoint, Publisher, Canva, Adobe)
• Superior customer service skills.

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos