Analyst, Rail Performance
Requisition ID: 16121
Department: Transit Services Dept.
Service: Transit Srvc Delivery & Rail Ops Service
Branch: Rail Contracts Branch
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 hours per week
Affiliation: ATU 1760
Salary Information: $62,167.56 - $88,182.64 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close: 19/02/2025
JOB SUMMARY
Rail Operations manages the delivery of diesel and electric rail services, including management of the thirty-year P3 contract with the Rideau Transit Maintenance Group for the rail maintenance contract for the LRT system, ensuring safe and reliable operations that meet service standards, comply with all regulatory safety and operating requirements, and provide a safe, reliable, efficient, effective, on time, courteous and cost-effective rail service to a growing and diverse City of Ottawa. Rail Systems oversees the life cycle management and implementation of capital projects within Rail Operations.
You are responsible for conducting assessments and providing analysis and advice to the Management Team on service standards, efficiencies, best practices, quality processes and continuous improvement matters related to rail performance.
You identify opportunities for operational improvements, provide input into service solutions, and are responsible for all rail data capture, compilation and integrity.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Business Administration, Urban Planning, Engineering, or related field.
Minimum of 4 years of experience in a transit environment. Experience will include analyzing and assessing data, preparing summaries / recommendations and reports.
Rail experience is desirable.
KNOWLEDGE
- Strong analytical skills and research techniques
- Knowledge of transit planning and scheduling principles
- General knowledge of passenger railroad / transit operations railway industry
- Knowledge of the Transportation/ transit industry
- General knowledge of City's corporate/departmental/branch policies and procedures
- Knowledge of Performance Improvement Plans
- Understanding of statistical methods related to quality tracking and reporting
- Understanding of related software and information systems (i.e. database management tools, SAP, maintenance management information systems (MMIS), project management, etc.)
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently, with minimum supervision, and collaboratively with all staff
- Possess organizational skills and flexibility to plan, initiate, organize and prioritize work
- Possess analytical and problem-solving skills, to analyze issues and problems and develop realistic and innovative solutions
- Possess the ability to have mental and visual concentration, remain attentive to detail and able to interpret/analyze/evaluate large volumes or quality of data by external sources
- Possess consultative, collaboration and facilitation skills to build strong working relationships with internal and external stakeholders
- Possess proficiency in researching and obtaining information from different sources
- Possess computer literacy in MS Office Suite and Internet Explorer in a Windows environment
- Possess effective written, verbal and interpersonal communication skills
- Able to think analytically, and concentrate/focus on accuracy and detail
- Flexible and adaptable
- Energetic, dedicated, cooperative
- Possess initiative and creativity
- Customer service oriented, able to demonstrate tact and diplomacy
- Willingness to immerse in rail environment
- Ability to interpret and question veracity of data
- Readiness to take on a proactive role in rail analytics
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Additional vacancies may occur during the competition process
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.