Coordinator, Council Services

JOB SUMMARY

The mandate of the Council Support Services (CSS) Branch is to provide strategic, business, technical and other operational support services to Members of Council and their staff by interfacing with City of Ottawa services and adapting and interpreting corporate policies and procedures for the unique needs of elected representatives.

You are responsible for coordinating, planning, monitoring, and evaluating operational functions for members of council and their staff while ensuring compliance with relevant corporate and departmental policies, procedures, and guidelines. You develop and maintain strong relationships with internal and external partners, working closely with Human Resource Services (HR), Payroll, Pensions and Benefits (PPB), and Labour Relations (LR) to obtain information in support of processes and activities related to recruitment, labour relations, employee pay, training and development, legislated and non-legislated leaves, return-to-work program, employee wellness, health and safety, and corporate accommodations for Members of Council and their staff.

You support Members of Council by completing required requisitions, forms and templates related to employee management such as employee transactions, employment status changes, and position management, while maintaining a high degree of confidentiality, in a highly sensitive political environment. In addition, you ensure service excellence, data accuracy and quality assurance by reviewing reports.

EDUCATION AND EXPERIENCE

Completion of 3-year college diploma or University Degree in Human Resources Management, Business Administration, Social Sciences, or related field

Minimum of 4 years related experience in an administrative function supporting senior managers and executives with a minimum of two years providing human resources support

CHRP Designation is an asset

KNOWLEDGE

• General knowledge of HR programs and services, including talent management, performance management, attendance management, accommodation, labour relations, occupational health and safety, job evaluation, compensation, organization design, salary administration, training and development, and employment systems
• Change management principles and practices
• City Council and local government
• Project Management principles
• Financial management practices and budget processes
• Industry trends and developments
• Business administration concepts, theories, principles, and methodologies
• MS Office, SAP, Success Factors, or other HR management software
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken to ensure the health and safety of staff in accordance with applicable legislative and City policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

• Ability to work collaboratively and build rapport with others
• Dealing with confidential and sensitive information
• Performs effectively in a multi-disciplinary work environment by demonstrating professionalism, initiative and enthusiasm for each assignment
• Creative problem solving skills with a focus on continuous improvement and enhancing the client experience
• Excellent written and verbal communication and listening skills
• Proficiency at an intermediate level in MS Office to support the production of documents, spreadsheets, reports and presentations
• Demonstrates the City's core values of integrity, transparency, impartiality, respect and accountability at work
• Excellent interpersonal skills and the ability to interact cooperatively, effectively and efficiently with staff and the public as required
• Ability to work effectively in a team environment to achieve corporate, departmental and branch goals
• Demonstrates tact, diplomacy and discretion, and maintains strict confidentiality
• Highly organized with the ability to prioritize, set schedules, meet deadlines, handle multiple projects/activities and competing demands, and deliver results in a changing work environment