Program Manager, Systems & Processes Improvement

Job Title: Program Manager, Systems & Processes Improvement
Reporting To: President
Company: Tamarack Developments & Tartan Homes
Location: 3187 Albion Road South, Ottawa, Ontario

Tamarack Homes
Tamarack Homes has a legacy of home-building in Ottawa that dates back to the 1940s when Harold Taggart began building homes for returning war veterans. Since then we have built thousands of homes in communities across the Ottawa and Kingston regions. We take pride in quality workmanship and creating homes that are more than just houses. The communities we construct are built on excellence and attention to detail. Today, Tamarack Homes continues to be one of the most sought-after home builders in eastern Ontario.

Work Description:
The Taggart Group of Companies emphasizes continuous improvement to enhance collaboration, operational excellence, and best practices. In 2024, Continuous Improvement Committees (CICs) were formed to drive strategic goals under the Continuous Improvement Executive Committee (CIEC).

The Program Manager will lead projects for the Tamarack and Tartan CIC, optimizing systems and processes for teams like Sales, Construction, and Warranty. They will oversee all project phases, communicate progress, and support the ERP transformation, aligning financial and operational needs. As a champion of innovation and change, the Program Manager will adopt new technologies, mitigate risks, and foster strong relationships to achieve organizational excellence.

Major Responsibilities:
• Key contributor of the Tamarack and Tartan Continuous Improvement Committee (Home Building and Land Development), driving recommendations and leading continuous improvement projects aimed at the optimization of our system and business processes.
• Work closely with a team of Subject Matter Experts to understand and prioritize the needs of operational teams, including but not limited to Sales, Design Center, Construction, and Warranty.
• Responsible for implementation of all project lifecycle stages including requirements gathering, planning, execution, testing, and documentation. They will be required to monitor project progress, status, and milestones, communicating regularly to key stakeholders and/or CIC Leads.
• Serve as a steward of the Tamarack and Tartan ERP transformation, developing a proactive, objective, and considered approach to mitigating risks, addressing requirement gaps, and identifying opportunities with positive ROI.
• Work closely with the Director of Finance Systems and Processes on the coordination of a project roadmap for the Tamarack and Tartan ERP transformation to ensure alignment of financial requirements in operational processes, system maintenance, and delivery of end-user support and training.
• Serve as a champion for continuous improvement, change management, new technologies, and automation across the organization.
• This role entails a commitment to building strong, trusted working relationships with stakeholders and partners both internal and external.

Statement of Qualifications
Knowledge, Skills and Abilities:
• Post-secondary education in business, information technology, operations, or related field; preference will be given to candidates with PM certification or in progress.
• Minimum of 7 – 12 years’ experience working in project management, change management, systems implementation, continuous improvement, and client support.
• Experience in the home building or construction industry will be considered a strong asset.
• Strong analytical, documentation, and communication skills; proficiency in project management tools and change management practices.
• Experience working with Visio, SharePoint, Microsoft Power Platform tools, NewStar ERP, InformXL, or Intellinetics.

What we expect of you:
• Prioritize supporting internal clients with quality, timely service
• Enjoy working in a project-driven, collaborative environment
• Demonstrate a strong aptitude towards understanding systems, data management, and complex processes
• Are passionate about process improvements and automation
• Possess superior communication skills
• Favour transparency and objectivity in consideration of decision making for systems and process improvements
• Able to work in a new and developing team, assisting with the creation of structure and a framework

Physical/Sensory Effort/Work Environment
• Providing service to several people or departments, working under many simultaneous deadlines.
• Evening and weekend work might be required at times to support the opening hours of our sales sites.
• Sitting or standing for long periods of time at workstation.
• Travel may be required for the role.
• Overtime may be required.

Accommodation
The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with the Accessibility for Ontarians with a Disabilities Act, we’re committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email to hr@taggart.ca with your request. Your information will be treated as confidential.

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