Patient Safety and Risk Advisor

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

Reporting to the Manager, Patient Safety and Risk, the Patient Safety and Risk Advisor is responsible for leading and supporting system-wide and organizational efforts to ensure patient safety. Specifically, this role focuses on ensuring that patient care is provided in a safe manner for patients and care providers, and that professional and evidence based practices are utilized by the organization in a patient-centred manner. This includes working in partnership with health service providers and the organization’s contracted service provider organizations to developed shared approaches and strategies for patient safety. Leadership in key areas of enterprise clinical risk management, patient safety, ethical decision making, patient relations, and emergency management will be essential in this role.

The Patient Safety and Risk Advisor will demonstrate an understanding of quality, risk and patient safety principles and practices, following all safe practices and procedures to support a safe patient and working environment.

This is a temporary full time position in our London, St Thomas, Stratford, Woodstock or Owen Sound locations with an anticipated duration of twelve (12) months.

What will you do?

• Supports the development and implementation the organization’s patient safety goals through projects and initiatives, in accordance with strategic plan of the organization, provincial health legislation and regulations, and accreditation standards.
• Participates in the planning and preparation with the organization’s Accreditation cycle.
• Supports the development of a patient safety culture within Ontario Health atHome that promotes safety in reporting and focuses on learning and improvement.
• Supports the planning, design, implementation, evaluation and documentation of the organization’s patient safety activities, including Patient Safety Risk Assessments and Patient Contingency Plans
• In partnership with other quality team advisors responsible for leading, planning, directing and coordinating individual improvement initiatives focused on meeting quality and patient safety best practices and standards.
• Supports the review, analysis and debrief of key patient safety events (adverse events) to understand root cause and to implement improvement activities.
• Supports the development and execution of Ontario Health atHome's Wound Care Framework and Falls Prevention Strategy
• Supports the Patient Relations Advisor within the organization in managing and responding to clinical risk events.
• Consults on cases and where necessary, assists staff to handle and resolve patient safety issues and complaints in a timely and effective manner and involves Patient Care Managers as appropriate when required for coaching and support of staff
• Effectively establishes and maintains collaborative working relationships with teams to achieve engagement and participation in patient safety initiatives.
• Executes quality and risk management initiatives at the patient, system and sub-region level to identify challenges and solutions to improve health system outcomes.
• Supports the Manager, Patient Safety and Risk in communicating with and advising the Leadership Team on matters related to patient safety planning, outcomes, issues management and legal and other requirements.
• Participates in provincial working groups, committees and other initiatives to advance shared objectives, develop best practices and/or align efforts across the health system.
• Partners with other Ontario Health atHome leaders and staff to cooperate across functions to deliver and align projects, initiatives or services.
• Participates in and contributes to provincial inter-Ontario Health atHome planning and engagement activities, as required.

What must you have?

• University undergraduate degree in nursing, health administration, public administration or related field.
• Greater than 2 years of experience specific to patient safety, quality improvement, performance management, and risk management in a healthcare environment or equivalent combination of education and experience;
• Demonstrated change management, facilitation & coaching skills
• Communication and inter-personal skills, to work effectively and develop trust with internal and external colleagues, and to liaise with the Ministry of Health and Long-Term Care and other provincial partners.
• In-depth knowledge of patient safety principles, methodologies, and statistical and analytical processes and techniques
• Current knowledge of legislation relevant to patient care and healthcare in Ontario (e.g. ECFFA etc.)
• Current knowledge of Accreditation Canada standards
• In-depth knowledge of quality improvement tools, techniques, research, theories, trends, and measures
• Strong knowledge of qualitative and quantitative measures, evaluation, and utilization measurement
• Good understanding of indicator development with demonstrated ability to introduce and manage change, new concepts, best practices, and skills development
• Expert knowledge of Ontario health system and trends within and across sectors.
• In-depth development knowledge of local health issues, priorities and needs while recognizing the broader trends in health care policy and system development.
• Proficient with PC based hardware/software and inter/intranets.
• Comprehensive knowledge of Microsoft Office
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.