Bilingual Change & Communication Strategy Specialist, Transformation Implementation Office

Required Position

Full-Time Term Appointment until August 31, 2027

Responsibilities

Change Management Lead:

• Lead in the design and execution of change management strategies and initiatives aligned with the university's transformation goals;
• Analyze and assess the impact of change on various university stakeholders, including staff, faculty, students, and external partners;
• Provide guidance on best practices for change adoption and overcoming resistance within different university units; and
• Support the development of change management plans, including timelines, key milestones, and resource allocation.

Stakeholder Engagement & Communication:

• Develop clear, consistent, and effective communication strategies for internal and external stakeholders about the transformation project.
• Create and distribute communications (newsletters, emails, intranet updates, etc.) to keep stakeholders informed and engaged throughout the transformation process;
• Coordinate and lead stakeholder engagement activities such as town halls, focus groups, feedback sessions, and presentations;
• Collaborate with leadership and department heads to ensure messaging is consistent and tailored to meet the needs of different audience groups; and
• Develop and manage the Transformation Implementation Office's 'brand'.

Training & Support:

• Develop & facilitate the delivery of training programs to ensure all stakeholders are equipped with the knowledge and skills needed to adopt new systems, policies or processes; and
• Prepare and manage resources, including FAQs, guides, and documentation, to support the university community throughout the transition pertaining to new systems, policies or processes, and overall general communication.

Impact Measurement & Feedback:

• Design and implement methods to measure the effectiveness of change management and communication efforts, including surveys, interviews, and focus groups;
• Regularly track progress, identify issues, and provide recommendations for improving the approach to change management and communication; and
• Use feedback and data to continuously improve the communication strategy and address any challenges or concerns raised by stakeholders.

Collaboration & Reporting:

• Work closely with project managers, IT teams, HR, and other departments to ensure smooth and coordinated execution of transformation-related activities;
• Regularly report on the status of change management and communication activities to senior leadership, providing insights, metrics, and recommendations; and
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Communication, Business Administration, Organizational Development, or a related field;
• Five (5)+ years of experience in change management, internal communications, or a related role, ideally within higher education or a large complex organization, preferably in a unionized environment;
• Certification in change management (e.g., Prosci, ACMP, or similar) is highly preferred;
• Proven ability to develop, manage, and execute communication strategies in a complex environment;
• Strong understanding of change management principles and methodologies (e.g., ADKAR, Kotter's 8-step model);
• Demonstrated experience in writing and delivering clear, concise, and impactful communication across various platforms (digital, print, face-to-face);
• Excellent project management skills, with the ability to handle multiple tasks and meet deadlines;
• Experience with digital communication tools and platforms (e.g., SharePoint, Microsoft Teams, email marketing tools);
• Ability to build relationships with a diverse set of stakeholders, including senior leadership, faculty, staff, and students;
• Strong interpersonal and collaboration skills with an emphasis on listening, empathy, and conflict resolution;
• High level of proficiency with Microsoft Office Suite and other communication software; and
• Ability to work fluently (verbal and written) in both official languages, French and English, is required.

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

Laurentian University has adopted a formal Policy on Flexible Work Arrangements, which supports remote work plans based on operational considerations. At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.

Apply Now

Applications will only be accepted through our online form.

Position No. A1473-06

Salary $83,663 -$95,893 per year

Competition ends
Thursday, February 13th 2025 at 4:30 pm