Advisor, Operational Performance

JOB INFORMATION
Requisition ID: 10126
Number of Vacancies: 1
Department: Operations Support (20001207) - Operational Performance (30000530)
Salary Information: $91,618.80 - $114,532.60
Pay Scale Group: 9SA
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday & Sunday Shift: Day
Posted On: September 27, 2024
Last Day to Apply: October 10, 2024
Reports to: Manager, Operational Performance

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

We are looking for an Advisor, Operational Performance to join our team!

In this position you will play a key role in supporting the Transportation & Vehicles Group with respect to service reliability and performance initiatives by working with operations, safety and customer experience data related to bus, subway, streetcar and wheel-trans operations. As an advisor you will report on operational performance metrics, support the development and delivery of service reliability initiatives and transform data analyses into operational strategies and actionable insights. By identifying existing and emerging operational performance issues and preparing action plans for addressing them you will be a vital member of the Operations Support Department.

What You Will Do

• Closely monitor operational performance and service reliability, identify existing and emerging issues, investigate root causes and assist with preparing action plans for addressing them.
• Provide clear, date-driven recommendations to the Senior Advisors - Operational Performance to help formulate strategic interventions aimed at improving service reliability and operational performance
• Analyze operations related data and prepare regular and ad-hoc reporting packages.
• Provide technical guidance and subject matter expertise to support the Analysts - Operational Performance in delivering holistic, accurate and actionable analyses that are scalable and easy to reproduce.
• Apply expertise in transit operations, quantitative data analysis, data mining and data visualization to help understand, quantify and communicate operational performance problems and solutions.
• Evaluate and quantify the operational impact of various initiatives and program.
• Provide ongoing support for the correct and timely running of delay logs and other Transportation group information systems;
• Design and develop proposals, forms, workflows, business processes, data modelling requirements and systems specifications;
• Represent the section on internal and external committees and deliver presentations to senior management and external stakeholders.
• Carry out, co-ordinate and/or participate in special projects and initiatives
• Keep current with industry research and best practices.
• Ensure data is valid and reliable, and identify data quality issues to support continuous improvements.
• Demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
• Participation in the TTC Customer Service Ambassador Program.
• Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.

What Skills Do You Bring?

• Apply analytical skills
• Apply the principles and practices of quality assurance
• Demonstrate knowledge of the industry and / or sector
• Gather information and conduct research
• Perform relevant mathematical calculations and statistical analyses
• Use office technology, software and applications

What Qualifications Do You Bring?

• A University Degree, or College Diploma in a related discipline (i.e. Business Administration, Statistics, Planning, Geography) or a combination of education, training, and experience deemed to be equivalent (combined with similar or related work experience).
• Experience leveraging large amounts of data to develop operationally sound and cost sensitive action plans.
• Demonstrated ability to analyze and integrate large amounts of data from various sources.
• Must have sound knowledge of statistical methods and techniques.
• Must have experience working with large volumes of data.
• Strong working knowledge of Microsoft Excel.
• Knowledge of at least one interactive data visualization software (e.g. MicroStrategy, Power BI).
• Sound judgement with well-developed analytical and problem solving skills.
• Must be able to quickly learn new software applications relevant to the TTC.
• Organizational skills with the ability to meet deadlines.
• Effectively communicate in verbal and written formats.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Must have, or must develop, a knowledge of corporate and departmental policies and procedures applicable to the work performed.
• Experience using Python and ArcGIS is considered an asset.
• Experience in the public transportation industry is considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.