Analyst, Client Onboarding

Address:

BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets

Mandate / Marketability

The Client Onboarding function, within Client Enablement, supports numerous global trading desks in order to directly contribute to business growth and revenue generation. Through a centralized onboarding model, in conjunction with other support functions in the client enablement process (e.g. Credit, Legal etc), our commitment is to deliver the highest standard of service to our internal, and external, clients and contribute to a great client experience overall.

Key Accountabilities

• The role will support all of the BMO Global Markets desks in North America, by seamlessly onboarding new Capital Markets clients and coordinating the end-to-end flow from initial intake right through to initial trade execution.
• The Analyst will be responsible for delivering "white glove" client service while ensuring that all internal BMO policies and procedures, as well as all regulatory requirements, are met.
• Partner with other internal stakeholder groups to facilitate the most efficient client experience.
• Respond to urgent client enablement requests and have the ability to solve problems as they arise.
• Technologically savvy with the ability to identify, and implement, automation opportunities.

Authorities

• Provide guidance and problem-solve issues and challenges referred by other areas and clients.
• Prioritize work in accordance with procedure and LOB ranking to maximize financial benefit and minimize customer negative impacts.
• Act as SME for area of expertise. Provide advice in the completion of processes and recommend business performance improvements.
• Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and regulatory requirements.
• Manage and monitor a complex portfolio of work representing a significant amount of revenue generation.
• Monitor compliance requirements. Ensure adherence to directives, policies & procedures and regulatory/ government requirements.
• Approves procedures, interpretations of policy/guidance, and policy/procedures

Scope & Impact

This job has direct or indirect impact on the following:

• Contributes to customer confidence and satisfaction by ensuring client electronic onboarding experience is completed accurately and efficiently.
• Contributes to customer retention by ensuring requests to add clients are managed swiftly and accurately.
• Contributes to Bank financial performance by getting clients enabled in order to facilitate the Sales Organization being able to realize client revenue as soon as possible.
• Contributes to the mitigation of reputational risk and financial loss against such things as fraud, money laundering and/or financial penalties by ensuring compliance with Bank P&Ps and regulatory requirements.

Cross Functional Relationships

• Sales Organizations in Global Markets (Trading Products) and Investment & Corporate Banking

Knowledge & Skills

Knowledge:

• An undergraduate degree in Business, Math, Computer Science, Engineering or a related discipline.
• Some knowledge of trading products across Global Markets as well as Investment & Corporate Banking products.
• Working knowledge of the competitive market place, trends and regulations in the industry
• Ability to learn AML risk and trends, AML legislation, ML detection methodology, regulatory expectations, risk management frameworks, and operational risk.
• Ability to learn relevant regulations including CIRO, FINRA, FATCA/CRS, Dodd Frank etc.

Skills:

• Excellent level of relationship management, interpersonal skills and the ability to strategically and ethically leverage these relationships in a demanding environment
• Exceptional ability to independently manage multiple priorities and to proactively service multiple internal clients in a fast-paced environment
• Ability to work a demanding schedule under limited supervision
• Excellent attention to detail and ability to learn and adapt quickly
• Ability to review, assess and provide detailed information daily ability to collaborate and build strong relationships with customers at all levels of the organization
• Excellent verbal and written communication skills
• Strong conflict management/ resolution skills
• Strong organizational and prioritization skills
• Proficiency in Microsoft suite of applications
• Experience with Bloomberg would be a plus

Working conditions:

This role operates in a high stress trading desk environment, with constant demands and close regulatory and audit scrutiny. The role requires the ability to interact on a cross functional basis with other groups and with clients while operating independently. The role may be expected to work long hours.

Compensation

Salary range for this role located in Toronto is $65,000 - $85,000 CAD.

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.