Analyst, Operational Performance

Career Opportunity

We have a great opportunity in our Operations Support Department for an Analyst, Operational Performance.

As the Analyst, Operational Performance you will be responsible for providing strategic support with respect to performance management initiatives within the Transportation & Vehicles Group. Working with operations, safety and customer experience data related to bus, subway, streetcar and Wheel-Trans operations, you will build data dashboards, conduct insightful analyses and report on operational performance metrics. By streamlining and automating data collection efforts, you will work towards the goal of improving data accuracy and reporting efficiency.

What You Will Do

• In this role you will analyze operations related data and prepare reports to support decision-making and the development of action plans and strategies.
• You will access, clean and organize raw data to support regular and ad-hoc analyses.
• Prepare charts, graphs, heat map and other data visuals with the goal of making large and/or complex data accessible, understandable and actionable.
• Identify trends, provide statistical information, as well as strategic support analysis to the Operations Group
• Create and customize dashboards to meet internal client needs.
• Ensure data is valid and reliable and identify data quality issues to support continuous improvements.
• Maintain integrity of data through regular auditing and monitoring, by creating, adapting, and running database queries and verification tools;
• Respond to surveys and questionnaires received from external organizations, keeping abreast of industry activities, best practices and new technologies in areas of responsibility;
• In addition you will support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helping to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

What Skills Do You Bring?

What Qualifications Do You Bring?

• Completion of a University Degree, or College Diploma in a related discipline or a combination of education, training, and experience deemed to be equivalent.
• Demonstrated ability to process, analyze and integrate large amounts of data from various sources.
• You would have sound knowledge of statistical methods and techniques, including experience working with large volumes of data.
• You have the ability to identify and clearly communicate important trends, provide statistical information, as well as strategic support analysis.
• You have a strong understanding of Microsoft Excel and data visualization software (e.g. MicroStrategy, PowerBI).
• Sound judgement with well-developed analytical and problem solving skills.
• You possess strong organizational skills with the ability to meet deadlines and effectively communicate in verbal and written formats.
• You work well independently and within a team environment.
• You must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Experience using Python and ArcGIS and experience in the public transportation industry is considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.