Business and Performance Analyst

Career Opportunity

Come join our team at this exciting time and apply for the Business and Performance Analyst position!

What You Will Do

The Business and Performance Analyst will support the Business and Performance team within LRT Operations by serving as the primary contact within the department for written communications. The incumbent will be responsible for drafting written communications, both for internal and external audiences, including commercial letters to Metrolinx. The incumbent will support the LRT Executive Steering Committee and Working Group and all stakeholders to ensure operational readiness. The incumbent will also ensure internal and external reporting follows documented processes and practices as part of the Quality Management System, and supports Quality Management System activities such as document control, change management, non-conformance resolution, root cause analysis, corrective actions, etc. In addition, the incumbent will develop policies and standard operating procedures to enable the smooth integration of the new LRT mode within the TTC, which will consist of process mapping, documenting and validating current business processes and business requirements; this will include liaising with department heads to ensure changes made to contracts are accurately reflected in standard operating procedures and plans. The Business and Performance Analyst will also be responsible for analyzing operational and commercial data for Key Performance Indicator reporting to be included in the CEO's Report, other reports to the TTC Boards and reports to external agencies, including Metrolinx, and will create report templates and work with system owners for access to data as required. You will demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies. You will participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Advanced use of office technology, software and applications.
• Superior quantitative and qualitative analytical skills.
• Ability to identify critical areas for improvement through data analysis.
• Communicate in a variety of mediums.
• Strong technical writing skills with the ability to contextualize complex concepts based on audience.
• Ability to think strategically about opportunities for business process/system improvement.
• Create and deliver presentations in various formats.
• Create, document, and manage information and records.
• Demonstrate appropriate and effective interpersonal communications through various media.
• Engage in organizational development.
• Must have the ability to resolve complex problems effectively while providing accurate results.
• Must have or acquire comprehensive knowledge of TTC organizational structure, operations, policies and practices applicable to the work performed.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What Qualifications Do You Bring?

• Completion of a University Degree in a related discipline such as Business Administration, Journalism, Communications or Engineering, or a combination of education, training and experience deemed to be equivalent.
• Must have experience with or ability to quickly understand and interpret contractual documents (e.g. Operating & Maintenance Agreements, Project Agreements etc.).
• Demonstrated experience in documentation and process design techniques, process improvement methodologies, and project management methodologies.
• Advanced working proficiency in the use of personal computer applications, especially with MS Word, MX Excel, MS Access, MS Projects and MS Visio.
• Proven record in planning and conducting research and reviews; preparing assessment reports, business proposal reports and cost/benefit analysis of proposals; working as part of a team in the development and implementation of large and complex operational concepts.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.