Clinical Practice Coach

POSITION SUMMARY:

The Clinical Practice Coach reports to the Clinical Director or Regional Director at the Service Delivery Centre (SDC). As Clinical Practice Coach, you will provide clinical practice leadership for Registered Nurses (RN) and Registered Practical Nurses (RPN), using a coaching, mentoring, and quality improvement approach. The key responsibilities and deliverables of this role include the delivery of interdisciplinary clinical practice education and competency assessment in collaboration with the Professional Practice Leadership Team, clinical practice orientation and onboarding of new staff, chart audits, clinical practice coaching visits, provide reflective practice opportunities to front-line providers, liaison with local University programs as the nursing student placement coordinator or designate for the business line, and quality improvement. This clinical and professional practice leadership role supports the business line to ensure that person and family centered, quality, and safe care is delivered by engaged nurses. In collaboration with operations leadership, you will deliver on client, employee, operational and clinical performance to promote, sustain and maintain excellence in client care and evidence-informed practice. Further, the clinical practice coach will be part of the Professional Practice Team (e.g. Advanced Practice Leaders, Clinical Practice Resource Team, and Clinical Practice Coaches) and will lead quality, safe care through the work of the Office of Clinical Quality, bringing love and happiness through our H.O.P.E.™ Model of Care.

RESPONSIBILITIES AND ACCOUNTABILITIES:

Education and Learning Process

• Lead the clinical orientation and preceptorship of new staff.
• Review Nursing Practice Questionnaires (NPQ) and develop personalized Learning Plans.
• Educate, assess, develop, and maintain clinical skills and competencies for individual nurses and ensure appropriate skill mix for service delivery.
• Maintain accuracy of employee clinical competency profiles.
• Implement annual education plan, track, and report on completion rates.
• Plan and execute annual clinical skill day events to facilitate re-evaluation of nurse's performance and continual competency.
• Participate in knowledge transfer activities that support the introduction and utilization of clinical knowledge tools and evidence-informed practices.

Quality Care and Service Delivery

• Conduct coaching visits with staff in the home or clinic for the purpose of influencing/monitoring/ maintaining / improving quality of care, interpreting clinical standards of practice, and providing coaching/staff development.
• Provide 1:1 and/or group practice-based clinical coaching and feedback.
• Conduct general and specialty chart audits identifying, planning, implementing, and evaluating improvement initiatives based on analysis of results.
• Utilize results from chart audits, observation visits and other sources of evidence to identify gaps in practice (either for individual nurses or regionally). Develop, implement, and evaluate continuous quality improvement plans.
• Work collaboratively with the RD, SDC leadership team, Clinical Practice Resource Team (CPRT), and Advance Practice Leader (APLs) to improve clinical quality outcomes and define improvement activities that result from analysis of data from formal reports.
• Actively participate in SE Health's broader Clinical Support Network supporting organizational quality and clinical excellence.
• Engage in continuous quality improvement of safe quality client care and client/caregiver experience, adopting the quintuple aim of quality framework and leading practices for measurable results and enhancing performance driven culture
• Works in partnership with the Regional Director, the Professional Practice Leader and the site leadership teams to drive a culture of quality improvement and client safety
• Contributes to the development and execution of the SE Health's HOPE Clinical Model of Care at the site, ensuring sustainability of practices for long-term success.

REQUIREMENTS:

• A Registered Nurse (RN) designation with membership in good standing with the College of Nurses of Ontario is required.
• A Bachelor of Science in Nursing required.
• A strong generalist clinical nursing background required.
• A minimum of one year community nursing experience required.
• A minimum of 2 years adult education experience preferred.
• Membership with RNAO preferred.
• Recent and relevant clinical knowledge and expertise of Older Adult care needs.
• Ability to promote and facilitate evidence-based practice within a community setting.
• Demonstrated effective critical thinking, analytical, decision-making, and problem-resolution skills.
• Demonstrated expertise and ability to apply, teach, coach and mentor individuals and teams.
• Maintains accountability within the team to achieve work priorities within stated timelines.
• Superior communication skills and ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization
• Alignment with SE Health's values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Demonstrated commitment to ongoing professional development.
• Outcome -oriented and demonstrated ability to achieve desired results.
• Ability to thrive in a fast-paced environment, with multiple competing priorities.
• An advocate for, and ability to effectively manage change objectively.
• Ability to take initiative and work independently as a collaborative team member across all disciplines by building positive relationships.
• Comprehensive knowledge of the organization's programs and services.
• Strong computer skills including power point, excel, MS Word and other programs.
• Experience with mobile technologies i.e. tablets, smartphones.
• Flexibility in work hours and assignments, days and evenings as needed.
• A vehicle and valid driver's license and ability to travel within Scarborough and Durham Region (area subjected to change)
• Additional duties and responsibilities as assigned.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.