Director, Quality Assurance and Improvement Program

March 28 2025
Industries Bank, Insurance, Financial services
Categories Training - Development - Improvement
Toronto, ON • Full time

Job Summary

Job Description

What is the Opportunity?

Enables/leads the development, maintenance and operation of a Global Quality Assurance and Improvement Program (QAIP) for the CAE Group, through directing the execution of the Global QA Plan, in support of: a) Quality Assurance, providing reasonable assurance to key stakeholders on adherence to the IA Charter, applicable IIA Standards and Code of Ethics and regulatory requirements/ expectations; and b) Improvements, through emphasis on assessing effectiveness and efficiency of operations. The QAIP role covers CAE Group operations globally, across all platforms, functions and RBC entities.

What will you do?

  • Lead Quality Assurance Reviews of CAE Group activities

  • Develop Annual Global and Regional QAIP Plans

  • Manage and enhance the quarterly QAIP reporting

  • Support internal / external assessments (e.g. regulatory exams)

  • Develop and maintain QA work programs

  • Identify/ recommend improvements to enhance the effectiveness and efficiency of CAE Group activities based on insights from QA reviews.

  • Act as a trusted advisor to facilitate ideation, prioritization, development of strategic initiatives.

What do you need to succeed?

  • Undergraduate degree in business/ audit and professional audit designation (CIA/ CISA/ CPA).

  • 10 to 12 years of general or specialist audit experience (e.g. IT, Risk) and/or advisory experience in financial institutions with experience in QAIP, IA methodology, learning, audit project and people management.

  • Experience in validation of regulatory issues (e.g., OCC/FRB).

  • Financial Risk Management related education/ designations preferred

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.

  • Leaders who support your development through coaching and managing opportunities.

  • Ability to make a difference and lasting impact.

  • Work in a dynamic, collaborative, progressive, and high-performing team.

  • Opportunities to do challenging work.

  • Opportunities to build close relationships with clients.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

  • Drives RBC's high-performance culture

  • Enables collective achievement of our strategic goals

  • Generates sustainable shareholder returns and above market shareholder value

#LI - Hybrid

#LI - POST

Job Skills

Adaptability, Auditing, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Multi-Level Communication, Organizational Savvy and Politics, Results-Oriented

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INTERNAL AUDIT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-03-28

Application Deadline:

2025-05-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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