Improvement Consultant

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of Vacancies: 1
Site: Toronto General Hospital
Department: Data & Analytics
Reports to: Senior Manager, Performance Improvement and Excellence
Work Model: Hybrid
Hours: 37.5 hours per week
Salary: $95,862 - $119,828 annually
Shifts: Weekdays
Status: Temporary Full Time (6 months)
Closing Date: April 4, 2025

Position Summary
The Improvement Consultant plays a critical role in driving performance improvement and operational excellence across UHN. This role leverages Lean Six Sigma methodology, utilizes data-driven insights, and partners with clinical teams to identify opportunities for quality improvement (QI) to improve patient outcomes, quality of care, and system efficiency. Additionally, this role supports the spread and scale of Lean Six Sigma and other improvement methodologies to strengthen continuous improvement capabilities across UHN.

Duties

• Lead clinical teams in applying Lean Six Sigma methodology and other QI approaches to identify opportunities for improvement, develop recommendations, and implement solutions to enhance care delivery.
• Manage end-to-end process improvement projects, overseeing all phases from planning to execution, maintaining project scope and timelines.
• Leverage expertise in identifying and acting on performance issues, deploying best practices, and embedding continuous improvement into daily operations.
• Facilitate knowledge-sharing sessions and workshops, coaching teams on process improvement and data literacy.
• Support the UHN Lean Six Sigma Community of Practice, contributing to education, adoption, and spread of improvement approaches.
• Utilize data analytics to assess performance, visualize findings, and translate insights into actionable recommendations to ensure a data-driven approach to decision-making.
• Utilize change management strategies to engage stakeholders, drive adoption of new processes, and sustain improvements.
• Build positive relationships with all project stakeholders and ensure timely communication and engagement.
• Prepare and deliver presentations summarizing project milestones, outcomes, and recommendations to various committees and project teams.

• Undergrad Degree in Health Science/Informatics/Administration, Business, or Industrial/Process Engineering, or related field (Master's degree an asset)
• Lean Six Sigma Green Belt certification required (Black Belt and/or other quality improvement training considered an asset)
• Minimum 5 years' experience in a hospital setting, leading process improvement initiatives using Lean, Six Sigma, and/or other quality improvement frameworks
• Excellent data analysis skills to identify data quality issues, patterns, visualize findings, and communicate insights
• Experience supporting diverse, large-scale initiatives
• Excellent problem recognition, analytical, and problem-solving skills
• Excellent verbal and written communication, with experience delivering presentations to diverse audiences
• Demonstrated experience leading improvement projects, and using project management and change management principles
• Demonstrated ability to develop educational materials, facilitate training sessions, and coach teams in improvement methodologies
• Proficiency in data visualization, reporting tools, and dashboards to support decision-making

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.