Learning and Development Coordinator

EY's people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work.

The Talent Development and Learning Team for EY Canada is seeking a personable, polished and proactive individual to help us plan and deploy small and large-scale learning and networking events. The incumbent will work primarily with the Tax learning team and will have opportunities to contribute to cross-service line initiatives.

The Opportunity

The Learning Development Coordinator (LDC) assists with the coordination and logistics of service line and local classes. The LDC also supports the EY Learning Management System activities, as well as liaise with the Global Diversified Services team to submit courses/classes, manage rosters, draft and distribute learner communications, and facilitate course/class evaluations.

This role works with the service line learning teams and course sponsors to provide agreed-upon support for all classes. This role also works closely with the Learning Services Specialist (LSS).

Your key responsibilities

• Coordinate session logistics and provide administrative support for Tax learning projects, including Tax On-Boarding activities.
• Direct learners to relevant resources and respond to non-subject matter inquiries.
• Participate in planning calls with LSS.
• Support Canadian Tax Foundation membership for Tax.

Learning Management System:

• Manage course and class submissions, documentation, and ensure Continuing Education (CE) compliance.
• Provide support and training to staff as needed.

Teaming:

• Work with Learning Liaisons / Champions for learning delivered in offices where there is no LSS or LC.
• Participate on calls for the Service Line's Learning Team.
• Participate on LSS / LC Monthly Best Practices calls.
• Assist with National and Firm-wide training and projects as needed, e.g., Horizons courses and Continuing Education (CE) compliance.

In addition to deploying individual learning programs, Tax learning is responsible for managing multiple large learning events each year. As a part of the project team, responsibilities include:

Event Coordination and Administration:

• Submit courses and classes in Success Factors, generate participant lists, update, and manage rosters, and handle waitlists and cancellations according to program policy.
• Address late registrations/cancellations and ensure schedules are up to date in coordination with Experience/Resource Management and National Travel.
• Run reports and manage list of required training as needed.
• Provide classroom support (in-person or virtual), including managing sign-in sheets, collecting and verifying completeness, and submitting copies to the Learning Management System.
• Manage registration for major events via the registration database and provide reports to stakeholders.
• Order course materials for electronic distribution and manage networking events.
• Collaborate with the offshore Learning Administration team to prepare and send participant communications (e.g., invitations).
• Develop and administer course evaluations.

Virtual Learning Production:

• Utilize experience with virtual platforms such as Teams.
• Provide general support to instructors prior to and during events. Admit participants, track and monitor attendance and note absences.
• Manage polls, breakout rooms, whiteboard, and chat during virtual sessions.
• Export class attendee list at end of session for the purpose of tracking and CE submissions
  

To qualify for the role you must have

• A Post-secondary degree in related field of study or an equivalent combination of education and experience
• Experience in managing conference logistics, program deployment or project management, such as coordinating large-scale events or overseeing implementation of learning programs.
• Proficiency in Excel, including advanced functions such as filters, vlookups, pivot tables, etc. for tasks like data analysis, reporting, and tracking event details.
• Strong proficiency in Outlook, Word and PowerPoint.
• Exceptional attention to detail, proven through accurate record-keeping and thorough review of documents and processes.
• Strong analytical skills
• Excellent organizational skills, showcased through successful project management, including coordinating timelines, resources, and stakeholders to achieve objectives efficiently.
• Outstanding communication skills, both verbal and written,
• Great interpersonal skills exemplified by the ability to establish and maintain positive relationships with colleagues, clients, and vendors to ensure smooth event execution and stakeholder satisfaction.
• Willingness to work in a collaborative team environment, contributing ideas, supporting colleagues, and working cohesively towards shared goals.
• Demonstrated capability to manage multiple priorities independently during peak times, maintaining focus, and delivering high-quality results within deadlines.
• Strong initiative and problem-solving ability, demonstrated by proactive identification of issues, brainstorming possible solutions before bringing problems to the team and prioritization of tasks to drive continuous improvement.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.