Learning Specialist II

If you're passionate about empowering others through learning and want to contribute to revolutionizing healthcare access in Canada, we want to hear from you!

Our team and what we'll accomplish together:

• Contribute to the growth and development of TELUS Health MyCare, a leading virtual healthcare service that provides Canadians with convenient access to clinicians through their smartphones
• Design and deliver interactive training programs for team members, both virtually and in-person, to enhance their skills and knowledge
• Lead the onboarding process for new team members, ensuring they are well-equipped to excel in their roles
• Develop and maintain comprehensive documentation of internal processes and contribute to the upkeep of our internal knowledge site
• Create engaging and effective training materials, including presentations and step-by-step guides, that simplify complex technical systems and business concepts
• Implement change management strategies for large frontline teams, supporting the continuous improvement of our services
• Collaborate with various stakeholders to identify training needs and develop targeted learning solutions
• Support TELUS Health MyCare's mission to improve Canadians' access to healthcare through innovative digital solutions

What you'll bring:

• Proven experience in a learning/teaching environment, preferably in a healthcare or technology setting
• Strong technical skills and problem-solving abilities, with a talent for troubleshooting and providing clear explanations
• Excellent organizational skills, with the ability to prioritize work, manage multiple projects, and handle ad-hoc requests efficiently
• Outstanding communication skills, both verbal and written, with the ability to adapt your style for different audiences
• Strong presentation and public speaking skills for delivering engaging training sessions and creating impactful training decks
• Experience in change management, particularly with large frontline teams
• Ability to translate complex technical information into clear, concise, and easy-to-understand content
• Proactive approach to identifying and addressing knowledge gaps within the organization
• Collaborative mindset, with the ability to work effectively with cross-functional teams
• Adaptability and flexibility to thrive in a fast-paced, evolving digital healthcare environment
• Bilingualism (English and French) is considered an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.