Process Quality Coach

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. We are looking for a talented Process Quality Coach to join our Global Transformation & Value Realization Enablement team whose focus is supporting a company wide transformation in working in digital ways. This role will focus on establishing and coaching others on our operating standards, frameworks and methodologies. This person will need to be skilled in collaborating across a complex matrix organization, understanding complex control requirements, knowledgeable in project management methodologies and teaching others. We operate in a world where time-to-market and evolving business priorities drive our plans. The person who fills this role will need to be resilient, versatile, and equally effective in adapting to change as they are following a process.

What you will be doing:

• Support the development, maintenance, and enhancement of project management standards across a variety of methodologies with the objective of sustainable operational excellence across the organization.

• Support the realization of our change initiatives by providing coaching to transforming teams around our standard ways of working and key control requirements.

• Lead the consolidation and modernization of our process materials to create resources that are current, accessible, clear, and support Sun Life employees in delivering exceptional solutions.

• Plan and conduct quality reviews of our project management and/or software development processes to confirm compliance with required standards.

• Provide coaching and advisory insights on audit principles, risk mitigation, regulatory compliance, enhancement of policies, guidelines, etc to our clients.

• Partner with teams to provide leadership, insight, and proactive advice to help mitigate risks that result from control weaknesses that may impact delivery or outcomes.

• Drive and participate in initiatives that target unnecessary process burden for teams and that reflect the needs of our evolving organization. This includes identifying and testing possible solutions, supporting communication, training, and monitoring to ensure long-term success.

• Partner with other similar roles from across the organization to ensure consistency in methods and share best practices in the quality reviews and frameworks used.

• Support team performance by providing coaching, mentorship and training that improves shared knowledge of Sun Life's processes and requirements and addresses any gaps identified from quality reviews.

• Support the resolution of escalated risks and issues that arise from our monitoring channels such as the analysis of quality review data.

What you will need to succeed:

• Experience working within a governance, risk, or compliance role within the Financial Services sector

• Experience with a variety of project management methodologies (ex. agile, lean, waterfall)

• An ability to translate complex ideas into actionable and teachable concepts

• Someone who prioritizes learning and the expansion of their knowledge and skills

• A very strong collaborator who easily establishes relationships across an organization to support questing the status-quo, the development of solutions, and information sharing

• Someone who truly enjoys helping others and using their talents to deliver exceptional services to their internal clients

• Willingness to occasionally work some early morning, or late evenings, to meet with global offices.

What's in it for you?

• Voted one of the Best Workplaces for Hybrid Work in Canada in 2022

• Working within a team that's driving change across the organization

• Supportive working environment, with a culture of collaboration

• A company that promotes health, wellness, and work/life balance

• Talented and diverse workforce; opportunity to launch a rewarding career

• Joining a reputable organization with over 150 years of history.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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