Senior Manager, Performance Management Transformation

What is the opportunity?

As Senior Manager, Performance Management Transformation, you will help transform our performance management function for Transformation & Enterprise Operations (TEO).

Transformation & Enterprise Operations (TEO) employs ~ 2,000 members across Canada, the US and around the world. TEO delivers on RBC's brand of trust by efficiently managing the movement of money and driving innovation to enable core business partners and T&O. TEO strives to balance an exceptional client experience while driving resilience for the organization as we mobilize on our vision to scale, optimize and enhance our operations. We are accountable for enhancing RBC's industry leading position in processing a vast array of cash management, payments and trade products for clients on a global basis.

The TEO Transformation Office (TTO) is accountable for the TEO strategy, including developing and delivering programs across TEO to drive impactful outcomes.

Within TTO, Performance Management defines and measures Key Performance Indicators (KPIs) and enables management routines to ensure we achieve our strategic ambitions. This includes creating data-driven insights and enabling decision making to maximize business value, efficiency, productivity, client service, and talent. Our management routines include bi-monthly executive meetings for which we help create impactful storytelling with recommendations. We advise the operational pillars on their opportunities to improve performance, create and prioritize initiatives, and track value realization.

Reporting to the Senior Director of TEO Performance Management, you will develop the strategy and target states for our performance management function, develop the plans to achieve those desired outcomes, and execute through program and change management with our operational pillars.

What will you do?

• Bring thought leadership and industry-leading practices to develop TEO performance management strategy
• Assess the current state of TEO performance management, identify opportunities for improvement, and create a target state with roadmap and program plan to implement
• Execute new formulated plan, with focus on priority opportunities:
  • Improve our Key Performance Indicators (KPIs)
  • Create prioritization methodology across all initiatives and Project Approval Requests
  • Build new measures into performance management routines
• Engage from SVP down to Sr. Mgr to gain buy-in across a wide range of stakeholder groups, including: TEO Transformation Office (TTO), Operational Pillars and our Senior Management Team (SMT)
• Help evolve performance management function into a trusted advisor for TEO's operational pillars' performance through data-driven insights
• Ideate and direct team efforts on data and analytics to help develop new insights and dashboards
• Drive continuous improvement and innovation, helping to define and implement new measurements and management routines, such as:
  • Correlation of disparate data sets to identify new opportunities to investigate
  • Define our role with Intelligent Operations, a T&O-wide initiative to drive observability, monitoring, and self-healing across our processes end-to-end
  • Expand our forecasting capability to improve our planning and proactive decisioning across our operations

What do you need to succeed?

Must have:

• Practical performance management experience, including implementing industry-leading practices within RBC or at other large organizations
• Change Management designation or extensive experience driving transformational change through strategy development and initiative execution
• Proven ability to create data-driven approaches that enable teams to continuously improve their performance and achieve bold ambition
• Value and outcome-oriented, with in-depth financial management and business case acumen
• Experience with stakeholder management, facilitation and collaboration across large organizations
• Proven ability to lead and influence across multiple teams with competing priorities, through demonstrated experience in large and complex enterprise initiatives
• Proven ability to influence senior leadership through effective presentation skills and participation in cross-functional group settings
• Excellent powerpoint, excel, and data/analytics literacy skills
• Demonstrated leadership skills and experience in fostering an inclusive environment for your teams and colleagues

Nice to have:

• Experience developing Technology & Operations strategy, business process reengineering, and/or capacity/resource planning
• Dashboard design and/or development experience, preferably with Tableau
• MBA, or similar education
• Experience in Consulting (internal or external to RBC), including developing 'trusted advisor' relationships
• Experience with Agile ways of working, and tooling, including JIRA and Confluence
• Working knowledge of RBC Project Management tools such as Planview
• Experience in Enterprise Operations

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options

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