Senior Specialist, Performance and Accountability (Ontario Renal Network)

Pour obtenir une traduction en français de l'offre d'emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Ontario Renal Network (ORN), a part of Ontario Health, is responsible for advising the Ontario government on the renal system. The ORN manages the delivery of clinical services to patients with chronic kidney disease in Ontario. The ORN is responsible for supporting quality improvement in the chronic kidney disease (CKD) system by setting and managing performance expectations across the Regional Renal Programs, while reporting progress against its strategic objectives and business deliverables to the Senior Leadership Team, Ontario Health Board, and the Ministry of Health.

The Senior Specialist, Performance and Accountability, Ontario Renal Network will be a critical member of the team. The Senior Specialist is a senior level position within the team responsible for leading and/or supporting the implementation of a suite of initiatives across renal planning, reporting and performance areas.

The Senior Specialist is primarily responsible for assisting the Manager and/or Team Leader in delivering on renal performance and reporting mandates to support accountability and quality improvement across the province. As part of this role, the Senior Specialist develops the required processes, tools, and technology to implement key activities and deliver on program plans.

The Senior Specialist is focused on projects/program areas that are large and broad in scope, have more complex mandates/objectives, and/or are related to more than one focused area of expertise.

The work associated with the position impacts the success of the program based on the accomplishment of key responsibilities and activities within areas of expertise.

Program/Operational Support

• Execute and lead key operational activities, including reporting on key performance indicators, regional performance management, and regional risks/issues management

• Lead key informational and decision-making meetings with internal and external stakeholders focused on discussion of performance data and metrics

• Analyze indicator trends to recommend steps for quality improvement

• Actively manage projects/initiatives, including identifying and effectively communicating with relevant stakeholders, managing project work plans, driving agendas, and providing input in a collaborative setting.

• Perform in a leadership role in various program related projects, policies, activities and initiatives.

• Define scope and deliverables of initiatives in coordination with the Manager and clinical and administrative stakeholders, with a focus on providing input on areas of expertise.

• Identify issues and risks in a timely manner and escalating to the Manager, and proposing recommended mitigations as required.

• Manage multiple projects concurrently within timelines.

• Develop various products to execute on the program plan, support internal and external communication, reporting and decision-making, including but not limited to briefing notes, reports, executive summaries, status updates and presentations.

• Develop and present materials, including material of a sensitive nature, using excellent written and verbal communication skills.

• Conduct qualitative and quantitative analyses that have an impact on key initiatives and/or multiple stakeholders, to support project and/or program goals, as required.

• Participate in evaluation activities to support the identification of further areas for improvement in planning approaches and methodologies.

• Maintains documentation as required.

• Mentors junior resources as required.

Stakeholder Engagement

• Develop and foster effective working relationships with internal and external stakeholders, including but not limited to health care providers, administrators, patient and family advisors, project teams, and committees.

• Lead working committees and/or consultation sessions with key stakeholders focused within renal performance areas.

• Work closely with clinical leads, administrators and team members from across ORN in collaborative projects involving clinical change management.

• Partner closely with internal/external stakeholders to deliver, communicate complex concepts, build consensus, and support change management to ensure executed initiatives and analyses meet defined requirements.

• Facilitate knowledge transfer and exchange and proactively share knowledge across teams as appropriate.

• Develop content expertise in renal performance areas of focus including data, indicators, guidance/best practice.

• Support integration within OH departments on related work, and support other initiatives within the ORN as needed.

• Perform cross-functional tasks and/or other duties within renal planning, reporting and performance, as required.

Education and Experience:

• Required: Master's degree in an appropriate discipline (epidemiology, health sciences, health services research, health or business administration) or equivalent combination of education and experience.

• Required: Minimum five years of related experience in a health care environment.

• Proven track record leading/supporting large-scale projects preferably in a health care environment.

• Experience building reports & dashboards while following standard processes for reporting

• Experience with project management related to quality improvement and evaluation, including planning and implementation; PMP is an asset.

• Expertise and experience in data analysis, policy analysis, and business strategy, and the ability to translate information into a convincing written argument or business case.

• Experience working with clinical experts, health care administrators and people with lived experience, including ability to facilitate meetings with stakeholders and consensus building.

Knowledge and Skills:

• A strong understanding of the Ontario health care landscape; understanding of kidney disease management in Ontario is an asset.

• Excellent interpersonal and stakeholder relationship management skills with demonstrated experience engaging and building relationships and consensus amongst diverse stakeholders.

• Excellent oral and written communication skills, including the ability to clearly and concisely articulate key messages that resonate with different stakeholders and audiences, effectively facilitate a group of stakeholders, create and deliver effective presentations, and prepare briefing notes and reports.

• Ability to define problems, find solutions and provide well-articulated recommendations to the Manager and other key decision makers.

• Superior attention to detail, organization, and time management skills, with ability to prioritize and manage multiple projects.

• Strong critical and analytical thinking and problem-solving skills.

• Advanced knowledge of Microsoft Word, PowerPoint, Excel and Outlook; skilled in creating products (e.g. papers, reports, presentations, diagrams) for multiple audiences.

• Ability to ensure completed work outputs meet key program objectives, and adhere to standards, protocols and guidelines

• Demonstrated experience in program evaluation, measurement, quality improvement and/or performance management an asset.

• Highly productive and motivated, capable of quality output and able to multitask and prioritize assignments to meet timelines and manage competing priorities.

• Creative and forward thinking, with a desire to learn and take on new opportunities.

• Self-directed, with enthusiasm, initiative and demonstrated ability to work independently and in a collaborative manner to achieve deadlines.

• Ability to work well under pressure in a fast-paced environment and exercise high caliber judgment.

• Comfortable working in a dynamic fast-paced environment with a degree of uncertainty or ambiguity.

• Must be team-oriented, possess a positive attitude, and be committed to organizational health, culture, and values.

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