Total Rewards Coordinator (Benefits & Absence Management)

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada's Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Total Rewards Coordinator (Benefits & Absence Management) will be responsible for benefits program administration with a focus on absence management claims, including all occupational (WSIB) and non-occupational (STD, LTD, unpaid). Reporting to the Manager of Total Rewards, the incumbent will also support the administration of additional benefits and rewards programs, including group benefits, retirement, and recognition programs.

KEY PERFORMANCE METRICS

• Employee engagement
• Program design and effectiveness
• Program communication and education
• Program administration, maintenance and cost management

KEY ACCOUNTABILITIES

Functional

• Administer and manage the end-to-end lifecycle associated with occupational and non-occupational employee absences, including:
  • Short Term Disability
  • Long Term Disability
  • Non-Occupational Leaves of Absence
  • WSIB Claims
• Accountable for correspondence, documentation and maintenance of confidential files and records associated with claims from the initial date of absence to return to work.
• Act as the primary point of contact for employees, leaders, HR Business Partners and external stakeholders regarding absence management.
• Generate and maintain reports, interpret data and make recommendations for process efficiencies.
• Assist with group benefits and retirement savings administration and reporting.
• Coordinate all activities related to the long service awards program.
• Partner with other Total Rewards members to maintain/update the HR employee portal.
• Provide support to employees and answer inquiries that require an overall understanding of policies and procedures and Indigo's rewards programs.

People

• Collaborate with others to drive flexible and iterative solutions quickly and easily.
• Share technical knowledge with others and seek to learn from those more knowledgeable than yourself.
• Encourage others to freely share their point of view and be open to feedback.

Cultural

• Model Indigo's beliefs and convey a positive image in everything you do
• Celebrate the diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Manager, Total Rewards

KEY RELATIONSHIPS

• Human Resources
• Payroll
• External vendors & consultants

Qualifications / Experience

• Minimum 2+ years of combined Benefits, HR or Total Rewards experience
• Post-secondary degree/diploma in Human Resources or equivalent experience
• Experience in the retail/customer service industry preferred
• Demonstrated experience with understanding benefits and HR program principles and practices
• Additional experience in benefit program transitions preferred
• Knowledgeable regarding relevant legislation

Competencies / Skills / Attributes

• Effective communication skills, including excellent written, oral and presentation abilities
• Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
• Strong with numbers and detail oriented
• Strong proficiency using Microsoft Office products, with a focus on Excel, Word and PowerPoint
• Customer focused with the ability to manage multiple priorities at one time while delivering results
• Experience using People Management Software (UKG Pro an asset)

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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