Bilingual IT Trainer

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

The employee in this position will be required to interact and deliver training sessions to employees who understand and communicate only in English. This position also requires the candidate to be able to interact fluently with colleagues in our offices across Canada, where English is the predominant language. As we estimate that 50% of the work required by this position must be carried out in English, the language requirements for this position are a high level of reading and writing comprehension and a fluent level of oral communication.

This position is based out of Montreal. McCarthy Tétrault employees benefit from a hybrid work environment.

As a Bilingual IT Trainer, you will be:

• Providing input and collaborating with key stakeholders to develop, manage and maintain training , strategies, polices and standards.
• Developing new hire training curriculum. Working with Professional Resources and HR for scheduling and delivery of new hire training.
• Developing and delivering of workshops, demo sessions and training programs related to upgrades and new technology including the following:
  • Identifying firm-wide and local office requirements and improvements
  • Designing schedule in collaboration with Manager, Legal Assistants, Director, HR and Director, Professional Resources
  • Scheduling classes and participants
  • Conducting training (includes 'just in time', 'one on one' and 'Train the Trainers' and assessing user training program effectiveness)
  • Managing assessments including reporting
• Developing and maintaining e-learning modules.
• Assisting with maintaining tips and tricks and materials posted on the firm's internal intranet.
• Soliciting and documenting user requirements and feedback including attending staff meetings.
• Reviewing macro requests, discussing with firm-wide training team, providing input to applications team regarding design and test prior to deployment.
• Participating in/executing firm-wide and local office testing of upgrades and net new software, including the following:
  • Coordinating with appropriate Applications Analyst, Business Analyst and QA Manager
  • Assisting with identifying testing requirements (including local office features and customizations)
  • Review of test plans (including required testing resources and schedule)
  • Conducting testing and participating in feedback/review meetings
  • Reviewing and verifying results with appropriate Application Analyst, Business Analyst, QA Manager
  • Assisting in deployment testing
• Leading and participating in local and firm-wide projects.
• Writing and maintaining training documentation and staff manuals, including the following :
  • Creating and maintaining the user facing knowledge base articles in ServiceNow.
  • Performing task requests related to the user facing knowledge base articles in ServiceNow.
• Providing end user support coverage including :
  • Troubleshooting issues and working with other IT departments to assist in the resolution.
  • Entering issues into the tracking system and following up on outstanding issues.
• Creating and maintaining French documentation and translating communication and documentation.

As our ideal candidate, you will distinguish yourself by the following profile:

• 1. Extensive knowledge of Microsoft Office applications. MOS certification preferred but not required.
• 6 to 10 years of related experience is preferred.
• Solid knowledge of adult education theories and practices
• Development of elearning strategies and modules.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills including ability to correspond with lawyers and staff.
• Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques including the ability to create end user documentation.
• Willingness to learn new software applications, operating systems and hardware.
• Some travel may be required.
• Bilinguism French English required.

As a member of the McCarthy team, you will have access to:

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

How to Apply:

External candidates are encouraged to apply online. All Internal applicants must apply directly through our internal careers portal on Espresso.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.