Bilingual Trainer, Learning and Development - Disability Team

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Join our Learning & Development Team

Are you an innovative thinker, do you embrace change, strive to go beyond customer expectations and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? Our team in Group Disability believe the best learners make the best teachers and we are in search of a dynamic and enthusiastic individual to join us. In this role, you will be part of a professional Learning & Development team that supports more than 700+ employees for our Group Disability organization across Canada.

As a Disability Case Manager Trainer, Learning & Development: You are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You take great pride in knowing and respecting the influence you have with new employees to the company. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others. Our learning team is committed to providing quality, up to date and consistent training throughout our Canadian operation so you will work in partnership with managers and trainers in other locations and lines of business to ensure consistency.

What YOU get to do…

Responsibilities:

• Provide engaging on-site and remote training to new and existing staff for the Disability Case Manager group
  • Applying accelerated and blended learning techniques in training
  • Identify individual learning styles and adjust facilitation accordingly
• Conduct needs analyses to help determine appropriate training solutions

• Design engaging training material and maintain its currency in accordance with changing business practice and procedures
• Measure learner progress using appropriate testing, assessments and evaluations
• Provide detailed feedback on new hire/learner progression
• Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
• Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
• Participate in business unit initiatives or projects as assigned by your manager
• Identify and act on opportunities for continuous improvement
• Stay current with industry trends on learning and development
• Be an ambassador for Sun Life's Client Experience Vision by modeling the way in all your interactions

What YOU Bring…

Required skills and abilities

• Post-secondary education in learning industry or health related field
• Short Term/Long Term Disability Case Management experience and subject matter expertise
• Advanced skill in the Microsoft product suite (Powerpoint, Excel, Word, Publisher)
• Exceptional interpersonal and communication skills both written and verbal
• Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively
• Strong analytical and problem solving skills
• Excellent time management and organizational skills
• Ability to influence, negotiate and build effective working relationships
• Ability to ask probing questions in order to obtain necessary information
• Proven self-starter who is resourceful and curious
• Detail oriented, "big picture" thinker who can escalate issues quickly through appropriate channels
• Excellent judgement, uses common sense and is able to work independently with minimal direction
• Is flexible to change and resilient to stressful situations
• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
  

Assets

• Adult Learning Certificate or related
• Experience using MS Teams
• Training and coaching experience
• Experience in accelerated learning principles
• Facilitation and presentation skills
• Willingness to travel
• Bilingualism

Notes/Unique Requirements…

• The successful candidate will be required to create a 10-minute presentation on a subject of their choice including a handout as part of the interview process.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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